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Requesting items from Store & Closed Access – University of Reading

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Requesting items from Store & Closed Access

Some items are kept in areas not accessible to Library members. Such material will have the location on the Enterprise catalogue "Off-site Store - available on request" or "In Closed Access - available on request. 

Only Library members can request items.

These items will need to be requested in advance of your visit. Once your request is available you will receive email notification. Please do not come to the Library unless you have received notification that your item is ready for collection or you have received confirmation of your  booking to consult a non-loan item.

Off-site Store items

Making requests

Collection times and availability

  • Requests are collected from the Off-site Store on Thursday each week. (The cut-off time for requests on collection days is 08:30). Please note that collections will not take place on Bank Holidays and University closed days - notice of these will be posted on our Library news blog and our social media channels.
  • Email notification will be sent when your item is available; this will tell you where to collect it from.
  • Items which can be borrowed can be collected from the Click & Collect service located on the Ground Floor of the Library.  These items can be collected  Monday to Thursday 10:00 - 19:00, or between 10:00 - 17:00 on Friday.
  • Non-loan items must be consulted within the Library. You must follow the instructions on your notification email and arrange a time to consult these items. Non-Loan items are available for consultation during staffed hours only.
  • If you are unable to collect your item yourself it is possible for someone to collect it on your behalf - please supply them with your Campus/Library Card and a letter or email authorising them to collect your item.

Closed Access items

Making requests

  • When you find the item on Enterprise, click on the "Request Closed Access or Store Items" link on the right-hand-side of the display and fill in the details - see Requesting items from closed access collections using Enterprise for detailed help. Requests should be made in advance of a visit, just specify the dates you want the item when you fill in the Request form.  
  • We can collect a maximum of five items for you each day.

Collection times and availability

  • Collections take place on Mondays and Fridays. Requests can be made until 13:45 on collection days.  Please note that collections will not take place on Bank Holidays and University closed days - notice of these will be posted on our Library news blog and our social media channels.
  • Email notification will be sent when your item is available; this will tell you where to collect it from.
  • Items which can be borrowed can be collected from the Click & Collect service located on the Ground Floor of the Library.  These items can be collected  Monday to Thursday 10:00 - 19:00, or between 10:00 - 17:00 on Friday.
  • Non-loan items must be consulted within the Library. You must follow the instructions on your notification email and arrange a time to consult these items. 
  • Non-Loan items are available for consultation during staffed hours only.
  • If you are unable to collect your item yourself it is possible for someone to collect it on your behalf - please supply them with your Campus/Library Card and a letter or email authorising them to collect your item.

 

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