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E-resources problem report form – University of Reading

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E-resources problem report form

Before filling in this form

Check the latest e-resource news on the right of this page to see if there is a known problem we are already working on.

Try the following steps to solve your problem... 

  • Check that you are using the correct username and password
    Use the same ones you use to login to campus PCs and Blackboard. For most students and staff the username will start with two letters followed by six numbers, for example: ab123456.
  • Try using a different web browser
    Sometimes specific browsers are not compatible with some websites. If you only have one browser, you can download others (such as Chrome and Firefox) for free. Alternatively try clearing your Browser Cache and Cookies.
  • Check that the article or volume you are trying to access is part of our subscriptions 
    Search the E-journals Finder for the journal title. If it is not included in the dates shown you will not be able to access it online.

We will endeavour to answer or assign your query within one working day of receipt.

Please be aware that our e-resources are provided by many different companies and some problems might be beyond our control, but we will work with our suppliers to resolve any issues as soon as possible.

In the evenings and at weekends try our Virtual Enquiry Service to chat to a librarian from another library who can try and troubleshoot the problem

* Indicates required information

About you









Description of your problem









If possible, please email us (at eresourceshelp@reading.ac.uk) a screenshot of any error message you see, as this often means that we can help you more quickly





Information provided via this form will be handled in accordance with our Privacy notice (PDF) and our Data retention and archive policies.

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