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Changes to sending UK mail

Changes to sending mail

If you send mail from your department, please take note of the following two changes that will come into effect from 23 March 2020.

PPI label change

The labels we use to post Royal Mail 1st and 2nd class letters are changing, following new designs introduced by Royal Mail.

The labels are used for sending UK letters weighing less than 100g. You won't be able to post anything with the old label on after 20 March 2020, so please use the new labels instead of the old ones. Rolls of the new labels (and instructions on how to use them) will have been distributed to all current users by this date.  

Please return any old labels to the Mail Shop in Whiteknights House.

Any departments using pre-printed envelopes will need to have the new label incorporated into the design - please contact if you need to create new designs.  

Service Request Process

A new process for requesting more expensive services is coming into effect.

Under the new process, you will have to use a new Service Indicator label and send an email to in conjunction with your order.  

The new labels can be ordered through the Postal Services website.

Please return any old red or green labels to the Mail Shop in Whiteknights House.

More information

You can find more details about both of these changes in the attached Postal Services bulletin.

If you have any queries, please contact

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