Internal, open access

Getting Started Guide

Communication and Email - Student

The University provides all students with a University email account and email is used regularly in the University as an 'official' form of communication between staff and students.

You must use your University email account for your University correspondence; do not use a 'private' email account. This is because of the following reasons:

  • the University guarantees that this account will be available to you for the entire duration of your studies;
  • the University guarantees that suitable, supported email software will be available to you for the entire duration of your studies;
  • the University offers an email service to standards of availability, reliability, performance and security which it determines and which are under its own control;
  • email sent from non university mail accounts may be classified as SPAM and hence not read.

For more information on this, see the page on Communication and email in the Online Student Handbook.

Office 365 Access


You will need your University Username and Password to access Office 365

You collected your username as part of the online enrolment at the University or you may have been given it in a letter format. The username has eight characters; the first two are letters, ther other six are the last six digits of your student number.

For all University students, to access your email on the Office 365 system, sign in to readingLive O365 

For Henley Business School postgraduate students migrated to Office 365 you can access readingLive services via Sign in to 

For the system requirements to access Office 365, see the following link for more information:

Office 365 Client Requirements Policy

Using a Smartphone or your own computer

Help on connecting your device is available from:

Office 365 Device setup

IT Services recommend to get the best out of the system, that you connect using Exchange ActiveSync settings if your device supports this service.

Supported mobile operating systems include

  • Windows Mobile
  • Windows Phone
  • Android
  • Apple (iOS)
  • BlackBerry®
  • Kindle
  • Nokia (Symbian OS)
  • Note:

    You will need specific IMAP and SMTP server settings for your smartphone or alternative email client setup to work.

    If you're connecting to your Office 365 email, you don't need to look up your settings.

    You will need your username in the appropriate format: or

    IMAP setting
    Server name:
    Port: 993
    Encryption method: SSL

    SMTP setting
    Server name:
    Port: 587
    Encryption method: TLS


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    Last Edited: 6 June 2014 | First Published: 6 October 2010

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