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The Directory contains many useful contacts and details of services that are available to support both you and your students. Use the links on the left hand sub-menu to find out more.

Security Tabbed book

  • General Enquiries (0118) 378 7799
  • Emergencies only (0118) 378 6300
  • Security Services Manager (0118) 378 6967
  • Police 999 (0-999 from an internal University telephone)

Medical Practice

In case of emergency, immediate advice is available by calling 0118 987 4551 at any time. We will arrange to see emergencies at any time between 8.00am and 6.30pm on weekdays. Outside of those times your call is automatically transferred to WestCall, the out-of-hours service.

In the case of a crisis relating to mental health problems, the Urgent Care Team can be contacted on 0300 365 0300.

Duty Hall staff

All Halls have a system under which one senior member of staff is always available in an emergency within a reasonable time. Outside Office hours University Security is normally the first line of contact. Arrangements may differ slightly from one Hall to another and are made clear to students. Tutors should encourage students to make sure they are aware of the practice in their own Hall. Campus Security can usually provide helpful advice to Tutors and students about out-of-hours emergency cover. Tutors are also expected to keep Wardens informed of major problems. It is usually possible for a Warden to be contacted through the Hall office at short notice.

Student and Academic Services Directorate 

The Student and Academic Services Directorate can often help by providing additional information about a student in an emergency and can also advise on procedures to be followed and outside bodies which can help. Tutors should contact the Helpdesk in the Student Services Centre via the RISISweb portal for help with undergraduates or taught postgraduates. For information about postgraduate research students Tutors should contact the University Graduate School.

Death of a student

The procedure and policy around student death is under review. If you have an enquiry, please contact Beth Forbes in the first instance:, 0118 378 8056.

Things to do now

  • If in doubt, don't forget you can always consult your Senior Tutor or Head of School

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