MAKE A REQUEST
If you need a porter, please request a job via Concerto our self-service helpdesk. Click the Concerto icon opposite for a short video on how to raise a request.
OPERATIONAL DUTIES
Our duties include building security and support, mail services, classroom support, office moves, disposal of furniture and redundant equipment, and confidential waste collection. We also provide a range of support services for conferences and events.
See below for further information about the wide range of duties that we perform, availability and recharge rates.
| Description | Frequency | Service level |
|---|---|---|
| Locking and unlocking external doors to buildings, unless a building has full access control | Daily | Standard |
| Locking and unlocking of centrally bookable classrooms | Daily | Standard |
| Patrolling buildings internally | Daily, as time permits | Standard |
| Closing windows at night in centrally bookable classrooms | Daily | Standard |
| Evening bookings | Request via |
Chargeable |
| Maintaining notice and display boards | Twice weekly | Standard |
| Keeping building entrances and foyers presentable | As required | Standard |
| Building fault reporting | Daily | Standard |
| Fire drills | Weekly | Standard |
| Description | Frequency | Service level |
|---|---|---|
| Sorting incoming mail for Departments | Throughout the day | Standard |
| Delivering mail to departmental offices | Once per day | Standard |
| Collection of internal and external mail from departmental offices | Once per day | Standard |
| Description | Frequency | Service level |
|---|---|---|
| Ensure classrooms are set to default layout. | Daily | Standard |
| Re-arrange furniture to clients requirements | Request via 48 hours' notice required |
Bookable |
| Clean whiteboards | Daily | Standard |
| Deep clean whiteboards | Monthly or as necessary | Standard |
| Supply dry marker pens and erasers | As required | Standard |
| Carry out emergency cleaning | As needed | Standard |
| Description | Frequency | Service level |
|---|---|---|
| Preparation for conferences and functions Support to conference activities Resetting rooms after conferences/functions |
Request via Weekend - 10 working days' notice Weekday - 5 working day's notice |
Chargeable |
| Description | Frequency | Service level |
|---|---|---|
| To undertake small office moves To remove and dispose of redundant furniture Collection and disposal of all redundant IT and electrical and electronic equipment |
Request via Minimum 10 working days' notice |
Bookable/ Chargeable |
| Delivery of items claimed through warp-it | Please refer to Warp-it portal |
Bookable/ Chargeable |
| Description | Frequency | Service level |
|---|---|---|
|
Delivery of confidential waste sacks and subsequent collection |
Request via State no. of empty waste bags required, delivery location, and any access requirements for the Porters. Minimum 10 working days' notice. |
Bookable/ Chargeable |
Availability
The standard office hours for Portering Services are 08.00 to 22.00 Monday-Friday, except for Bank Holidays and University closure days.
Please raise portering requests via Concerto our self-service helpdesk. Note that we may require up to 10 days' notice to fulfil your requirements.
Costs
For recharge rates for any additional services to the standard duties, please email us for a quote - it is recommended that you check prices when requesting a service.