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Estates Help Desk

Estates & Facilities Help Desk provides a single point of contact through which problems can be recorded and prioritised on a consistant basis.

How to report a problem

Online:

University Staff Only - Click here to report a E&F problem

External Users - Click here to report a E&F problem

For emergencies call:

Normal office hours - please call Help Desk on ext 7000 (internal) or 0118 378 7000 (external)

Out of hours - please call Security on 7799 (internal) or 0118 378 7799 (external)

By phone:

Internal: Extension 7000 or External: +44 (0)118 378 7000

Help Desk operates between 08:00 - 16:30 on week days. There is an answer phone service outside of these hours.

By email:

You can email the Help Desk at Estates@reading.ac.uk. This link should not be used for emergencies.

Our Values

Customer Service Excellence

Responsiveness

Consistency

Team Work

Help Desk services

The Business Services Department provides Help Desk services to the following departments: