EMERGENCIES

For priority 1 emergencies:

In office hours (8:00am to 4:00pm)

Please call our Help Desk
☎ +44 (0) 1189 378 7000

Outside office hours (outside the above hours)

Please call Security
☎ +44 (0) 1189 378 6300
☎ 07890 607354 (alternative no.)

Priority 1 Emergencies

⚊ Endanger life or represent a serious H&S risk

⚊ Cause serious disruption to the operation of a building

⚊ Cause extensive damage to property

Response time: within 4 hrs
Completion: 28 hrs from issue

(examples) ☛

Priority 1 Examples

⚊ Gas leak
⚊ Major power/lighting failure
⚊ Major heating failure (6+ rooms)
⚊ Major flooding/weather damage
⚊ Impacts to building security
⚊ Fire alarm activation/panel fault
⚊ Person(s) trapped in a lift
⚊ Lift failure (1 lift in building)
⚊ Blocked foul water drains
⚊ Animal welfare incidents
⚊ Total loss of cold water (fire risk)

SECURITY ENQUIRIES

For general security enquiries at all times:
☎ +44 (0) 1189 378 7799
☎ Internal: 7799
✉ security@reading.ac.uk

🌐 For more information please visit the Estates Security Services webpage.