Reception feedback

As part of the customer-focused Estates department, the reception team strive to provide a good standard of welcome and service.

Our customer promise is to provide the best possible service to our customers. To do this we will:

• Provide a high quality, professional service
• Handle all enquiries promptly and efficiently
• Continuously evaluate our performance, to ensure feedback from customers can inform our activities
• Commit to resolving customer complaints quickly and effectively.

In order to assess the quality of the welcome and service provided, we would be grateful if you would take a few minutes to complete the following questionnaire. All comments will be investigated and acted upon promptly. Thank you for your time.

If you would like to make a further complaint please see our complaints process.

If you wish to report a problem or fault, please contact us

by email: campus-services@reading.ac.uk

or by phone: Tel: 0118 378 8047