The UK government has provided advice on wearing face masks and face coverings. Please see this link for more information.
Will summer Graduation ceremonies still take place?
We have taken the very difficult decision to cancel our summer graduation ceremony. This is a celebratory event of huge importance to our community, and it is a decision we make with a heavy heart.
For those expecting to graduate in the summer, we will still provide your exam results and degree classification in a timely way, enabling you to make decisions about your future.
We have contacted all students who were expecting to graduate this summer with more information. If you were expecting to graduate and have not heard from the Graduation Team please email email@example.com as soon as possible so they can look into this for you.
Will the University offer any compensation as a result of disruption from COVID-19 in the spring/summer terms 2020?
We recognise that this has been, and will continue to be, a very difficult time for our students. We are grateful for your understanding as we have been adapting as quickly as possible in response to the changing national and global circumstances and government advice.
Our priorities continue to be to support student wellbeing while also maintaining the quality of your learning outcomes and the integrity of your qualifications.
In consultation with RUSU, we have taken major steps to mitigate the impact of the current situation as far as we reasonably can, so you can gain the academic credit and outcomes you deserve. This is an unprecedented situation requiring a significant change to our existing ways of working. In response, we have put in place mechanisms to:
move teaching, assessment and exams online so they can continue as planned for the remainder of the 2019/20 academic year, allowing you to progress to the
next phase of your studies or your life beyond university;
continue to provide our full range of academic and pastoral student support services online, including Academic Tutors, supervisors, our Study Advice team, and wider support services such as our Student Welfare Team, Counselling & Wellbeing, Student Financial Support, Careers Service and International Student Advisor Team;
continue to provide access to Library and other IT resources online such as reference sources and journals
continue to provide accommodation and related services to students in University Halls.
For the remainder of this academic year, we have replaced the normal extenuating circumstances process with a new, more flexible process called the Circumstances Impact Process (CIP) that takes into account the unique challenges that many of our students are facing.
We hope these measures will limit any disruption on your learning experience as much as possible. If you feel the University has not sufficiently mitigated the impact of COVID-19 on your studies, and that you have been negatively impacted as a result, we have set up a dedicated complaints process. Before you begin this process, it is important that you read the up-to-date guidance on what measures we have put in place, as other processes (for example, the CIP) may be more appropriate to resolve your query.
We are not intending to offer compensation or refunds of tuition fees for the summer term as a matter of course. Our focus is to mitigate the impact of COVID-19 by providing tuition, assessment, and student support services in different ways. However, in exceptional cases where our complaints process finds that there has been significant personal disruption to an individual despite our mitigation efforts, compensation may be an appropriate remedy.
Can I travel in the UK for research/placement/Study Abroad/fieldwork purposes?
Yes, you may travel within the UK as long as you abide by the UK government’s guidelines and adhere to social distancing.
What services are open on campus?
In line with current government advice, our campus is closed with the exception of essential services for those continuing to live in Halls of Residence.
A take-away food service is available for students in Halls at Park Eat (including Park Market) on Whiteknights campus from 8am to 8pm Monday to Sunday, including the vacation period.
Careers, Support Centres, Student Financial Support, International Student Advisory and Immigration, Welfare Team, Wellbeing and Disability Advisory services are moving to providing support by telephone or online through email and video conferencing. Please see the ‘Support and wellbeing page’ for more information about how to access these services.
We will continue to provide Library resources and support online and you can find further information about how to access these services here.