See our Frequently Asked Questions below to learn more about how we are helping you prepare for life in student accommodation whether living in halls or private rented accommodation.
Halls of Residence
Do I have to pay a security deposit?
Yes, you are required to pay a security deposit.
However, given the current situation and financial uncertainty facing many of our students, this year from June 2020, we will defer the security deposit payment of £250 that would usually be required when you accept your halls accommodation contract. Instead, for those students who have not already paid their deposit, it will be charged with your first rent instalment.
Please remember that when you accept and sign an accommodation contract, the terms are legal obligations. This means, in most cases, you are liable to pay the security deposit and rent instalments even if you change your mind later.
What cleaning arrangements will you be putting in place in halls?
All our cleaning processes will be kept under careful review to maintain high levels of cleanliness and hygiene, in line with guidance from Public Health England, to help protect your health and safety.
Bedrooms and communal areas are professionally cleaned prior to your arrival and we clean our communal areas, including shared bathrooms and kitchens, regularly throughout the year.
What happens if I can't arrive to halls before my contract begins?
If you have signed up for a halls accommodation contract for the academic year 2020/21 and are delayed in arriving at university due to circumstances beyond your control, we’ve set up a process so you can let us know.
If you will be delayed by more than two weeks after the start date of your Accommodation Contract in September 2020, you must let us know by completing our Accommodation Fee Waiver Form. We will then be able to determine if you may be entitled to a temporary halls fee waiver. Please note we will not consider waiving fees for delays within the first 14 days of the start of your contract
The Accommodation Fee Waiver Form will be published on this page on 1 September and must be submitted by 15 September 2020. If you do not fill in the form, or do not provide evidence, you will not be eligible for an accommodation fee waiver and you will be charged from the start of your contract.
Accepted criteria and forms of required evidence for late arrival
The following criteria, along with required evidence, are provided as a guide for circumstances when a rent fee waiver could be considered due to delayed arrival to your halls room.
(a) Government advice in your home country or the UK that you are advised not to travel
(evidence: upload screenshot including date from government website including date)
(b) Delay in meeting offer conditions eg exam/IELTS results due to the impacts of COVID-19
(evidence: upload screenshot including date from institution communication or website)
(c) Delay in visa processing due to the impacts of COVID-19
(evidence: upload screenshot including date from consulate which states appointment date)
(d) COVID-19 symptoms or confirmed diagnosis of the virus
(evidence: upload screenshot including date with your doctor’s confirmation)
(e) Acting as carer
(evidence: upload screenshot including date with a letter confirming this status)
What if I change my mind after signing my halls contract?
If you change your mind or are unable to move in to your halls room at the start of term, you will need to complete our Contract Cancellation Form. Please remember that when you accept and sign an accommodation contract, the terms are legal obligations. This means, in most cases, you are liable to pay the security deposit with your first rent instalment and all subsequent rent instalments until another student moves into the room.
What if I move into halls but decide to move out later in the year?
If you change your mind during the year and wish to move out of your accommodation, you will need to complete our Contract Cancellation Form. Please remember that when you accept and sign an accommodation contract, the terms are legal obligations. This means, in most cases, you are liable to pay the security deposit with your first rent instalment and all subsequent rent instalments until another student moves into the room.
There will be some exceptions to this, and we recognise that some students may be affected by circumstances beyond their control this year. If you would like to move out of your halls room, please do contact us as soon as possible so we can discuss your options based on your individual situation.
What specific social distancing arrangements will you be putting in place in halls?
To help you settle in safely and quickly, we will be creating ‘households’ within our Halls of Residence.
It is expected that students living in Halls will adhere to any social distancing guidelines in place at the time when interacting with others both inside and outside of their household.
These arrangements will be reviewed on a regular basis, to adhere to the law and supporting government guidance and to protect the health and safety of our whole community.
Will I still have to pay rent for halls if services on campus are reduced due to government restrictions?
We will suspend your rent payments if you move out of your halls accommodation if the following situations occur and continue for a period of longer than 4 consecutive weeks:
all face-to-face teaching at the University is suspended and all teaching is moved online; or
all the facilities on the campus on which your course is taught are closed; or
you are prevented from accessing or using your halls accommodation because of a measure implemented for the prevention or delay of the spread of coronavirus.
If you are unable to vacate your accommodation in these circumstances (for example, because of a government ban on movement) then we will consider suspending rent payments on a case-by-case basis.
If you leave halls while face-to-face teaching is still taking place and campus facilities remain open, you would be liable to continue paying rent under the terms of your contract. Please see our website for further information.
Will you support students to quarantine in halls if arriving from overseas?
All new students in halls will, if government advice remains unchanged, be asked to follow social distancing for a further 14 days within their accommodation before fully integrating into their halls ‘household’ (see above).
On request we will assist students in facilitating their quarantine with practical measures to enable them to safely move into their halls accommodation at Reading. These items would allow a student to arrive at their residence and to be able to enter quarantine immediately without the need to visit shops (which is prohibited) or receive deliveries.