Supporting you

The University provides a range of support services to ensure you can find the help you need at any time, any place. These services are available online and face-to-face.

Support Centres 

If your are an undergraduate or postgraduate taught student, the Support Centres are your first port of call for all questions, help or advice throughout your time at Reading. They are staffed by Student Support Coordinators who are able to advise you on a range of academic and non-academic issues. Visit the Support Centres page for more information.

Henley Helpdesk 

If you’re a Henley Business School student, you can visit the Henley Helpdesk in the Henley Business School building for all support.

Graduate School 

All support for postgraduate research students is provided by the Graduate School, based in Old Whiteknights House.

Academic Tutor

Your Academic Tutor is a member of academic staff from your School/Department who acts as a key point of contact within your School/Department throughout your degree. They will help to guide you in your studies and introduce you to a wider network of development opportunities within the University.

Regular contact with your Academic Tutor is important and will help you to get the most out of your University experience. You should meet with them regularly (at least once a term) to reflect on your academic progress and support your personal/professional development.  

Find out more about Academic Tutors.

Student Welfare Team

We have a team of professional welfare staff who can advise you on a range of personal and welfare issues that may affect you during your time at University, from homesickness and difficulties with flatmates, to concerns about drugs, alcohol or your safety. The team will guide you to access the help you need and work with you to come up with a plan of action. Find out more about the Student Welfare Team.

Support in the Carrington building 

Visit the Carrington building to access the following teams:

Ground floor

• Student Services Reception - Visit the helpdesk for help with enrolment, council tax exemption certificates, railcard applications, and replacement Campus Cards.
• Student Financial Support - The place to go to find out about fees, funding advice, scholarships and bursaries.
• International Student Advisory team - If you're a student from overseas, this team can advise you on anything, from visas and immigration to settling in.
• Disability Advisory Service - Advice and guidance for students with any disabilities, mental health conditions, or specific learning difficulties.
• Campus Jobs - Looking for part-time work while you study? Campus Jobs helps you find jobs on campus that fit around your studies.

• Counselling and Wellbeing - The University's team of counsellors and mental health advisers are able to offer confidential and specialist support.
• Careers - Your dedicated careers and employability service, available online and in person.

Second floor

• Accommodation - The place to go for any queries about University accommodation.