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Supporting you
Supporting you
Essentials Welcome Supporting you

Supporting you

Find out about the many support services available for you during your time here at Reading.

The University provides a range of support services to ensure you can find the help you need at any time, any place. These services are available online and face-to-face.

Support Centres 

If your are an undergraduate or postgraduate taught student, the Support Centres are your first port of call for all questions, help or advice throughout your time at Reading. They are staffed by Student Support Coordinators who are able to advise you on a range of academic and non-academic issues. Visit the Support Centres page for more information.

Henley Helpdesk 

If you’re a Henley Business School student, you can visit the Henley Helpdesk in the Henley Business School building for all support.

Graduate School 

All support for postgraduate research students is provided by the Graduate School, based in Old Whiteknights House.

Academic Tutor

Your Academic Tutor is a member of academic staff from your School/Department who acts as a key point of contact within your School/Department throughout your degree. They will help to guide you in your studies and introduce you to a wider network of development opportunities within the University.

Regular contact with your Academic Tutor is important and will help you to get the most out of your University experience. You should meet with them regularly (at least once a term) to reflect on your academic progress and support your personal/professional development.  

Find out more about Academic Tutors.

Student Welfare Team

We have a team of professional welfare staff who can advise you on a range of personal and welfare issues that may affect you during your time at University, from homesickness and difficulties with flatmates, to concerns about drugs, alcohol or your safety. The team will guide you to access the help you need and work with you to come up with a plan of action. Find out more about the Student Welfare Team.

Support in the Carrington building 

Visit the Carrington building to access the following teams:

Ground floor

  • Student Services Reception - Visit the helpdesk for help with enrolment, council tax exemption certificates, railcard applications, and replacement Campus Cards.
  • Student Financial Support - The place to go to find out about fees, funding advice, scholarships and bursaries.
  • International Student Advisory team - If you're a student from overseas, this team can advise you on anything, from visas and immigration to settling in.
  • Disability Advisory Service - Advice and guidance for students with any disabilities, mental health conditions, or specific learning difficulties.
  • Campus Jobs - Looking for part-time work while you study? Campus Jobs helps you find jobs on campus that fit around your studies.
First floor

  • Counselling and Wellbeing - The University's team of counsellors and mental health advisers are able to offer confidential and specialist support.
  • Careers - Your dedicated careers and employability service, available online and in person.

Second floor

  • Accommodation - The place to go for any queries about University accommodation.

Find out more about support and wellbeing

Any Questions?

The support centres are your first port of call for questions, help, or support. You can visit any support centre and speak to a Student Support Coordinator who will be able to assist you. The support centres are located in the following places: 

  • Edith Morley building 
  • JJ Thompson building
  • Earley Gate
  • London Road
  • Foxhill House
  • Henley Business School (for HBS students only)

GET IN TOUCH

Below are term-time opening hours and contact details for University of Reading support services. Closure period arrangements and accommodation contact details are also available.

Student Services Reception – call 0118 378 5555 (Mon to Thurs 09:00 – 17:00 and on Friday 09:00 - 16:30) or email studenthelp@reading.ac.uk. The reception desk is open on for face-to-face enquiries from 11:00 - 13:30, and 14:00 - 16:00 Monday to Friday.

Support Centres – contact via Ask A Question on RISIS, or phone between 10:00 - 16:00 Monday to Friday

Student Welfare team – email studentwelfare@reading.ac.uk or call 0118 378 4777 Monday to Friday between 10:00 and 16:00 to arrange for a phone or video appointment with one of the Welfare Officers.

Counselling and Wellbeing - To make an appointment, register online here. Pphone or email: 0118 378 4216 (Mon to Fri 9:00 - 16:00) or counselling@reading.ac.uk

Disability Advisory Service – To discuss a phone or video appointment, call 0118 378 4202 (between 10:00 and 16:00) or email disability@reading.ac.uk

Student Financial support - Virtual appointments are available Monday, Wednesday and Friday 09:30 - 12:00. Book an appointment. Urgent queries please call 0118 378 5555.

Careers – Currently operating an appointment basis only. Appointments can be made

Campus Jobs – Currently operating an appointment basis only. Appointments can be made on the Campus Jobs portal, by email campusjobs@reading.ac.uk, or 0118 378 449.

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