Digital support

You will need to complete enrolment before being able to access a lot of the digital services at the University of Reading. You can start the process by pre-enrolling before you arrive by visiting the RISIS portal. For more information, see our Online Enrolment information.

Digital services at the University of Reading are provided by the Digital Technology Services (DTS) team.

For full information on the different digital technology you will use at the University of Reading, including RISIS, Blackboard, and Me@Reading, read this online guide of our digital systems. The Student DTS guide also has lots of useful information on:

Office 365
Printing
Wi-Fi
Hardware
Computer space
Email
One Drive
Helpdesk
Cyber Security

To contact DTS, visit their website, email dts@reading.ac.uk, or call 0118 378 6262.

You may also find what you're looking for in our Frequently Asked Questions below.

What is my username?

What is my password?

What is my email address?

How can I get the Office Suite (Word, Excel, etc) through the university?

How do I log in?

Service	Where to log in	Log in as:	Password
RISIS	risisweb.reading.ac.uk	Before enrolment: DoB & student number After enrolment: Username	Before enrolment: security question After enrolment: Security question & password you set
Blackboard	bb.reading.ac.uk	username@student.reading.ac.uk	Normal password
Email	office.com	username@student.reading.ac.uk	Normal password
me@reading	Student.reading.ac.uk	username@student.reading.ac.uk	Normal password
WiFi (eduroam)		username@reading.ac.uk	Normal password
IT Self-service portal	uor.topdesk.net	Username	Normal password

What is me@reading?

How do I get IT support?

Log into the self-service portal. You might be able to find the information you want there, otherwise you can log a ticket and we’ll get back to you. If you can’t log in, you can email it@reading.ac.uk instead.

For Blackboard issues, links to contact the TEL support team are located on Blackboard.

How can I get software needed for my courses?

How do I connect to Wi-Fi?

On Windows, macOS and iOS, connect to ‘eduroam’, enter your username as username@reading.ac.uk and your normal password.

On Android you may also need to enter a domain – use radius.auth.reading.ac.uk

To connect to Wi-Fi on any device:

Go to your networks and select Eduroam
Enter your username (format: ab123456@reading.ac.uk) and password you set.
You may be asked to confirm some further details before you can connect. Further instructions available from the DTS webpages.

On accessing your email for the first time, you will be asked to complete set up for Multi-Factor Authentication. We take the safety and security of our staff and students very seriously, and this works in much the same way as two-factor authentication in online banking and social media.

This would generally involve either saying ‘Approve’ to a login notification on your smartphone or entering a unique code available on your phone. We recommend that you download the Microsoft Authenticator App on your smartphone to help you do this.