We recognise that this has been, and will continue to be, a very difficult time for our students. We are grateful for your understanding as we have been adapting as quickly as possible in response to the changing national and global circumstances and government advice.
Our priorities continue to be to support student wellbeing while also maintaining the quality of your learning outcomes and the integrity of your qualifications.
In consultation with RUSU, we have taken major steps to mitigate the impact of the current situation as far as we reasonably can, so you can gain the academic credit and outcomes you deserve. This is an unprecedented situation requiring a significant change to our existing ways of working. In response, we have put in place mechanisms to:
- move teaching, assessment and exams online so they can continue as planned for the remainder of the 2019/20 academic year, allowing you to progress to the next phase of your studies or your life beyond university;
- continue to provide our full range of academic and pastoral student support services online, including Academic Tutors, supervisors, our Study Advice team, and wider support services such as our Student Welfare Team, Counselling & Wellbeing, Student Financial Support, Careers Service and International Student Advisory Team;
- continue to provide access to Library and other IT resources online such as reference sources and journals;
- continue to provide accommodation and related services to students in University Halls.
For the remainder of this academic year, we have replaced the normal extenuating circumstances process with a new, more flexible process called the Circumstances Impact Process (CIP) that takes into account the unique challenges that many of our students are facing.
If your issue relates to being unable to take your exams or to submit other assessed work, whatever the reason, it is likely that the new Circumstances Impact Process (CIP) will help us to resolve this for you. Please use this process in the first instance. If you would like any further information about this, please contact email@example.com.
We hope these measures will limit any disruption on your learning experience as much as possible. If you feel the University has not sufficiently mitigated the impact of COVID-19 on your studies, and that you have been negatively impacted as a result, we have set up a dedicated complaints process . Before you begin this process, it is important that you read the up-to-date guidance on what measures we have put in place, as other processes (for example, the CIP) may be more appropriate to resolve your query.
Our dedicated complaints process for COVID-19 sits alongside our existing complaints procedure. Please do read this addendum (explanatory note) for further information about the changes we have made to our standard complaints process to reflect the current circumstances.
Access our complaints form.