In an emergency
Please remember that if you are in a crisis it is best to seek immediate support - the Counselling and Wellbeing Team are not an emergency service, and so in the case of an emergency it is best to contact one of the following services.
If you find yourself in an emergency situation, call 999 for emergency services (fire, ambulance, police).
In the case of an emergency on campus, you can also call the University's Security Team on their emergency telephone number 0118 378 6300. They will be able to assist you in contacting the emergency services if necessary.
If you have a medical concern that is not an emergency, we recommend that you contact your GP or call the NHS non-emergency number 111 for advice.
Helplines and mental health support
- If you need mental health support, please contact The Gateway 0300 365 2000 (option 2) or visit the Talking Therapies website to refer online (no GP referral needed). Find out more on the Berkshire Healthcare NHS Foundation Trust website.
- If you are feeling suicidal or desperate to talk to someone, you can call the Samaritans for free 24 hours a day, 7 days a week on 116 123.
- PAPYRUS is the national UK charity dedicated to the prevention of young suicide and offers a telephone and text service on 0800 068 4141. The service is staffed by trained mental health professionals 10am – 10pm weekdays and 2 – 5pm at the weekend.
- Your doctor/GP practice. If you are registered with the University Medical practice in Northcourt Avenue, the number is: 0118 987 4551. Otherwise, please contact the doctor with whom you are registered.
- Non-urgent NHS medical help/advice: 111
- Emergency services: 999
- University Security Team emergency number: 0118 378 6300
- University Security Team non-emergency number: 0118 378 7799
If you're worried about someone
If you are concerned about someone’s welfare and think they need support, please encourage them to come in to see the Welfare team. You can call them on 0118 378 4777. If they are living in halls, you can also contact the relevant Hall Warden. We will always act upon concerns raise although sometimes we are unable to speak to you about concerns you have raised due to confidentiality.