Support

The Counselling & Wellbeing team works throughout the year to help students manage a wide range of issues, working to minimise the impact of any problems on their academic progress. 
The team are now offering telephone and video conferencing sessions through Microsoft Teams. To find out more and register, please visit the Essentials page. please note the Counselling & Wellbeing service are now offering telephone sessions and video conferencing sessions through teams, for the foreseeable future. All sessions will be at the scheduled times but remotely going forward.

The Disability Advisory Service (DAS) offers a wide range support to assist students with disabilities or long-term health conditions through your studies. You can find out information about the range of support available via the DAS webpages.  If you need to contact DAS, please email disability@reading.ac.uk. Pre-booked appointments and meetings will take place by telephone.

The International Student Advisory Team offers information and advice for all international and EU students, providing professional and confidential support. If you want to find out more information, please visit our dedicated international support webpages. To contact the team, you can email them directly: 

• Immigration or Home Office Compliance enquiries, please email immigration@reading.ac.uk  
• General enquiries, please email Int.Adv@reading.ac.uk.  

A member of the team will respond to the email or, if needed, can arrange to call you for a more detailed conversation.

IT Help is available for reporting faults, advice, and general enquiries. If you are having any technical enquiries please contact the team, email: it@reading.ac.uk, 
telephone: 0118 378 6262. 

Our Library is offering a ‘Click & Collect’ service, with further information on their website. 

You can also access a wide range of e-resources and subject-specific academic study guides from the Library. 

If you have any questions or queries on the Library, please visit the website email or call: library@reading.ac.uk, 0118 378 8770.

The RUSU Advice Service offers free, confidential and impartial advice on a range of topics. You can use their online Advice Request Form to set up an appointment with an adviser.

There are lots of financial resources and information on the Essentials webpages and Blackbullion. If you have further questions, you can contact the student Financial Support team by emailing studentfunding@reading.ac.uk. If you have any queries or concerns about your living arrangements, please contact our Student Financial Support Team for advice about your specific circumstances. 

• Student Services Reception

Visit Student Services reception in Carrington building on Whiteknights campus, for help and support on immigration and international support; financial advice; careers advice; Campus Jobs; disability support; counselling and wellbeing. If you have any queries about support arrangements, please email studenthelp@reading.ac.uk or call the team on 0118 378 5555.

Student Space is here to make it easier for you to find the support that you need during the coronavirus pandemic.

However you’re feeling, help and guidance is available. Explore a range of trusted information, services and tools to help you with the challenges of student life.

There are three ways that Student Space is here to help during the pandemic:

- Access to dedicated support services for students, by phone or text
- Information and tools to help you through the challenges of coronavirus
- Helping you find what support is available at your university

The support provided by Student Space is safe, confidential and developed with students and experts in student wellbeing and mental health. We will be adding new services and information to the platform on a regular basis in line with emerging student needs to ensure that it is relevant to you.

Student Space is run by Student Minds, the UK’s student mental health charity. It has been developed collaboratively with services, higher education professionals, researchers and students to complement the existing services available to students.

Student Space is here for you through coronavirus.

Our Student Welfare team is here to help you with any personal difficulties you may experience during your time at the University. The team is made up of professional welfare staff who can advise you on a wide range of personal and welfare issues that may impact your studies and day-to-day life. You can email the team at studentwelfare@reading.ac.uk and ask to arrange for a telephone or video call appointment with one of the Welfare Officers.

The Study Advice Service can help you develop more effective ways of studying. Contact the team via email and telephone: studyadvice@reading.ac.uk,+44 (0) 118 378 4242 

Our Maths Support team can help you with any mathematical topic you are struggling with during your studies. Contact the team via email and telephone: mathssupport@reading.ac.uk, 0118 378 7484 

Your Academic Liaison Librarian is your main point of contact with the Library – there is one for every subject offered at Reading. Find out who your Academic Liaison Librarian is here. 

Full details can be found on the Study Support webpages.

Our Support Centres, Henley Helpdesk or ISLI Admin Office continue to be the first port of call for your questions on all aspects of your studies and university life.  
 
Ask a Question is still the primary method for contacting Student Support Coordinators and the team will get back to you as quickly as possible. Support Centre staff will be available to take phone enquiries between 10 am and 4 pm each day, Monday to Friday.

Our dedicated specialist support teams are here for you, whether you are on campus or studying remotely.  We will maintain a high level of remote service but with some face-to-face support where needed.

Alongside our dedicated support services, we have several communities, departments and networks to support you as follows:

 
• Togetherall – a free, online support community, available 24/7

• Life Tools  - free webinars on practical topics such as time management and resilience

• Wellbeing Toolkit – a summary of our range of support resources

• RUSU Community Facebook Page

• RUSU Welfare Directory

• Chaplaincy

• Student Services News blog

• Student Life blog

• Peer support

• Student Life Instagram

• Support our Students

Support documents and self-help 

University activities 
We host a range of different online activities and events, all of which you can find more about on our Get Together, Apart events diary. 

Home at Halls events
All students regardless of whether they live in halls can get involved in events run by Home at Halls. Download the Home at Halls app to find out what’s on. 

Opportunities and development
We offer a wide range of activities to help you make the most of your time here. These range from the advice on offer from the Careers and Employability service, STaR Mentors and many more. These activities can help you feel part of the University, build friendships and develop your personal and professional skills for your future.   
Find out more about the opportunities available Essentials | Opportunities.

The University has partnered with RUSU to bring you the Supporting our Students (SoS) scheme.This matches you to a fellow student or staff member (the choice is yours!) to help you feel a little more connected to our community, at a time when things are not quite normal. This could be for a chat over email, a cup of tea over video chat, or help finding the answers to some of your queries or worries if you are not sure where to look.

We have a huge pool of volunteers from a range of subjects and departments across the university, who are all looking forward to chatting. This could be a one-off chat or longer-term support as we all navigate the coming few months- it's up to you & your supporter to decide what would work best. 

If you feel you would like support, maybe you just need a chat, then get involved in SOS by filling out the online form.

Togetherall is a free online support community which you can access 24 hours a day, 7 days a week.

It’s a safe and anonymous online space which you can go to if you’re feeling down, struggling to cope, or just want to talk to people who understand what you’re going through.

Find out more by visiting our TogetherAll Page, or by heading straight to TogetherAll.com.

Academic Tutors work in partnership with students and the University’s wider support services to support your academic, personal and professional development. You should keep in contact with your Academic Tutor or supervisor and meet with them, at least once a term.