Policies and forms

We have established a number of policies and forms to help and support you at this time:

COVID-19 symptoms form

If you live in private accommodation and are self-isolating while seeking a test or waiting for the results, please let us know using our COVID-19 symptoms online form. In particular, please let us know if you are struggling to access testing.

If you live in halls, please continue to use the Home at Halls app (or My Unite app for students living in Kendrick) to report if you have symptoms.

We are asking for this information as we continue to work with Public Health England and local health partners to manage positive cases of COVID-19 in the University community and to improve the availability of testing for students and staff. To do this we need to know how many students have symptoms of COVID-19 and are trying to access testing.

COVID-19 positive test result form

If you receive a positive test result for are diagnosed with COVID-19 please let us know via this form so we can provide you and your household with support and advice.

COVID-19 - Formal complaints during the 2020/21 academic year

Before completing this form, please ensure you have:

1. Read our guidance web pages for up-to-date information about how we are mitigating the disruption to your studies, assessment and other student services

2. Spoken to your School about specific arrangements they are making for your degree programme

3. Read this addendum (explanatory note) for further information about the changes we have made to our standard complaints process to reflect the current circumstances.

If you do not feel the University has sufficiently mitigated disruption to your studies as a result of COVID 19, and this has had a negative impact on you, you can use this form to make a complaint for us to consider.

If your complaint does not relate to this, you should raise it under the Student Complaints Process in the usual way.

Will there be any reduction in tuition fees for 2020/21?

We are not offering a reduction in tuition fees for the 2020/21 academic year.

We are taking every reasonable step to mitigate the impact of the COVID-19 pandemic on your university experience. We are continuing to support you to work towards your academic goals as planned and provide you with a quality learning experience, while putting the necessary measures in place to protect your health and wellbeing and to adapt to changes to the law and government guidance.

In the autumn term our blended learning environment combined face-to-face interactive sessions and online core programme content. Although we have been instructed to move most teaching online for much of the spring and summer terms, we have continued to provide planned programme content and to work hard to put in place appropriate alternatives to planned face-to-face teaching provision. Where it has been permitted to do so, we have continued to safely deliver practical sessions for relevant subjects, as well as providing opportunities such as placements.
Please rest assured that we are committed to ensuring you have access to high quality programme content, alongside interactive sessions to develop and apply your knowledge and understanding with academic staff and your peers.

All students continue to be closely supported through their Schools, with regular Academic Tutor meetings and by our wider network of specialist support services, which are available online and in person where it is legal and safe to do so. We are confident that this flexible approach will enable you to continue your studies with minimal disruption.

Facilities have also remained available on campus to the greatest extent possible while adhering to government requirements, including the Library, study space and catering. We are continuing to work closely with the Reading University Students Union (RUSU), who are offering a range of events and activities to enhance your student experience, online and on campus, where permitted.
In order to provide students with the teaching and support they need, and aware that some students are facing financial challenges as a result of COVID-19, we have also made additional investments in areas such as the new COVID-19 support teams, Student Support Funds and Hall fee waivers.

If you have concerns about the level of teaching or support you have received, speak to your Module Convenor or Academic Tutor in the first instance, to hopefully resolve this.

If you have any outstanding concerns about your provision from the University during the 2020/21 academic year, you can access the complaints process outlined above.