Suggestions to resolve any possible issues you may have:
I do not have access to Blackboard, what should I do?
If you do not have access to Blackboard please email firstname.lastname@example.org using your University email address and quoting your candidate number (found on your exam timetable) and the module codes for your exam(s).
Your Support Centre, HBS School Office or ISLI Helpdesk will be in touch with you to see whether alternative arrangements for downloading and submission can be put in place.
I am currently in a country where there are some restrictions in place. Can I have access to a VPN connection?
Unfortunately, for legal and security reasons we are unable to provide access to a VPN.
If you have access to Blackboard, we would strongly recommend that you attempt your exam(s) if at all possible.
If you are retaking an exam or assessment, you will be awarded whichever mark is higher; your original ‘safety net’ mark, or your retake mark.
If you are resitting an exam or assessment, you will be awarded whichever mark is higher: your original attempt (with the marks ‘safety net’ already applied) or your resit mark.
I do not have access to a PC or laptop. Is there any financial support available for IT equipment?
If you don’t have access to a computer please contact us as soon as possible at email@example.com to discuss your options. This may be a loan computer if you are staying on in Halls of Residence, or a short-term financial loan for you to purchase a computer if you qualify for student support funding.
Students who are in financial hardship can apply for a short-term loan here (you will need to enter your UoR Office 365 details to access the form – you will need to complete multi-factor authentication to access this remotely) or email firstname.lastname@example.org to request an application form. You should do this as soon as possible to give enough time for your application to be considered.
If none of these are possible, please contact us as soon as possible at email@example.com to discuss your individual circumstances.
I have very limited / unreliable access to the internet. What happens if I cannot submit my answers by the deadline because of my connection?
For most exams and alternative assessments, you will be able to download the question paper from Blackboard, work on it offline and then upload your answers via Turnitin when you have finished. This means that you will not need to have the internet available the whole time you are doing the exam.
If you are unable to submit your exam by the deadline due to technical issues, please email your paper to firstname.lastname@example.org before the deadline (9.00am UK time for exams that are open on Blackboard for 23 hours). The following are allowed file type extensions for attachments to your email: asn, bar, bmp, css, csv, doc, docx, dmp, eml, eps, fdf, frm, gif, htm, html, hts, ini, jpe, jpeg, jpg, msg, odt, pdf, p0, png, ppt, rtf, sql, tab, tif, tiff, txt, usp, xls, xlsx, xml, xpc, xpf, zip. Please ensure that you follow the exam completion guidance provided in Support for Students and any specific guidance for your module assessment in Blackboard.
If you know that you will not be able to access your exam please contact us at email@example.com as soon as possible so we can discuss your individual circumstances with you.
My discipline requires diagrams, equations, sketches etc. in my answers. How will I cope with that?
We recommend drawing these items by hand. You can then scan or take a photo of them (for example, using a smartphone) and insert the picture files into your submissions. Please try to keep file sizes to a minimum, as much as possible. For further advice and to practice this, please visit your ‘Take home’ exam practice area in Blackboard and read our further guidance.