Damage is considered to be any deterioration to the property over and above that which is accepted as ‘fair wear and tear’. Some damages are easy to identify, for example where items have been broken. Others can be less obvious, such as marks left on the wall from blu-tack or mattress stains but could still result in deductions from your deposit.
What do I do if I find any damage in my room?
Make sure you report any damage to your room or common areas as soon as possible to the Halls Hotline on 0118 378 7777. Please do not attempt to rectify any faults yourself.
Who pays for damage charges?
The cost of repair or replacement items related to any damage or less that is attributable to a resident or guest of a resident will be charged to that resident. Where the cost is under £100, this will be taken from your £250 damages deposit. Where the cost is over £100, you will be asked to make payment within 14 days or discuss with your group reception the possibility of paying via an instalment plan.
The damage charge will include, where applicable, charges for disposal, delivery, out-of-hours call out charges and any other costs associated with repairing the damage. Charges are made at a commercial rate.
Sometimes, when damage is caused by poor conduct, damage charges may be accompanied by a fine levied by the Hall Warden.
Damage charges will also be made if rooms are not left in a clean and reasonable state especially when you move out at the end of the contract.
Who pays for the damage if you don't know who's responsible?
If we can’t identify who has caused the damage, the following procedure will come into effect:
Damage found in a communal area of the hall e.g. hallways, lifts, staircases, laundry areas, kitchen, shared bathroom – all residents with access to the affected areas will be charged equally*
Damage found in a bedroom, the occupant of that room will be charged
*if you were out of residence at the time and recorded yourself as being so on the Home at Halls app, you won’t be included in the damage charges.
I don't agree with the damage charges, what can I do?
If you don’t agree with anything you have been charged for, then you have a right of appeal. Please refer to our complaints procedure. Please note, this should be raised soon after the charge being issued.
Common damage charges and how to avoid them
Look after your keys and cards to avoid paying for replacements
Don’t use sticky tape, sticky hooks, blu-tac, drawing pins or nails to put posters, pictures or other items on the walls – use the pinboards provided
Always use the mattress protector provided
Example damage charges
KEYS / CARDS
Call out for lost key/card
Replacement key (per key)
Replacement lock following non-return of key
Replacement access card
Replacement laundry card
Room clean (not including en-suite)
En-suite clean (bathroom only, room is charged separately
Cleaning of bodily fluids
Fridge/freezer defrost and clean
Additional window cleaning
Removal and sorting of recycling bins contaminated with general waste
£10 per bag
Removal of empty glass bottles from kitchen
Removal of excess rubbish at end of residency period
£10 per bag
SAFETY EQUIPMENT – ALL OF THE BELOW MAY ALSO RESULT IN DISCIPLINARY ACTION
Replace tamper indicator tab on fire extinguisher
Refill fire extinguisher
Replace fire blanket due to mis-use
Replace MCP glass out of normal working hours (including call-out charge)
Call out charge to fire alarm maintenance company following covering of detector or tampering with system
Fire signage replacement
Replace glass in fire door (plus out of hours call out charge if relevant)
Replacement window restrictor
PAINTING AND DECORATING
Redecoration of one wall
CARPET AND FLOORING
Replace bedroom carpet
Replace vinyl in kitchen
KITCHEN AND CLEANING EQUIPMENT
Replacement ironing board
Replacement kitchen bin
Replacement bucket or mop
Replacement dustpan and brush or broom
Replacement mattress (single)
Replacement mattress (double
Replacement study chair
Replacement desk lamp (freestanding)
Replacement desk lamp (fixed)
Replacement bedroom mirror
Replacement waste bin
Re-arranging furniture to original position
Replacement internet cable
Damage to internet port (socket on wall)
Call-out charge for non-emergencies
Replacement ceiling tile
*Please note that some glass costs are very high. For example, large panes at Childs/Mackinder/Stenton Halls can cost up to £1000 to replace.
All charges include cost of item, labour costs, administrative costs and VAT.