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Windows 10 Upgrade

Have you received a device message like this? This means you can upgrade your computer to Windows 10:


If your desktop computer or docked laptop is still running Windows 7 and not currently reporting as Ready to upgrade to Windows 10 with the message box above you should contact DTS (IT) IT Service Desk so that your computer can be reviewed.

Before contacting the service desk please check that you have responded to any other notifications to your computer advising of a need to free up a minimum of 24Gb of local disk space or to remove OpenText NFS software.

Failure to upgrade to Windows 10 will mean that your computer will incur a loss of services if it is seen on the UoR network at Whiteknights still running Windows 7 from 15 January 2020.

The monitoring for Windows 7 and consequential loss of services will remain in place until all computers have been upgraded to Windows 10 unless they have been granted an exception for business reasons.

Essential information

Key points:

  • The upgrade is started from Software Center on your computer. For detailed instructions follow the Accessing Software Center guide in the Detailed Instruction section below.
  • Connect to the University network with a cable. If you have a laptop without a wired connection port then please contact the IT Service Desk.
  • Ensure the power cable is plugged in and the power is switched on.
  • Detach any USB driven devices from the computer before upgrade. With the exception that the keyboard, mouse and Dynadock can be left connected to your computer.
  • Consider upgrading overnight. It can take up to 4 hours to complete. Make sure you leave your computer in a secure location.
  • Factor in around 30 minutes for the first log in after the upgrade has taken place.
  • As a precaution, back up any important data before starting the upgrade.

Detailed instruction

Follow the guides below to prepare your computer for the upgrade and then complete the upgrade.

(the above guides require a login)

Requesting support

Getting started

Want to know what's new in Windows 10? We have provided start guides for people new to working with Windows 10:

What would you like to do next?

Why upgrade?

Microsoft have announced that they will stop support for Windows 7 in January 2020 which means that they will no longer provide vital security updates or bug/feature patches for it.

We need to upgrade all our Windows 7 computers to Windows 10 before 2020. We will be doing this with a phased rollout up until that point.

As well as reducing the risk to the University, if we were to keep using older operating systems, this upgrade provides the opportunity for the University to improve the user experience and to reduce some of the costs of running multiple operating systems.