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Printing issue updates

Below are the latest updates on the Printing issues on campus:


Thank you for your ongoing patience whilst we have been dealing with the critical vulnerabilities in the Microsoft printing system.

Microsoft released additional patches two weeks ago and we were able to allow printing from computers that had been fully patched.  Progress on applying the patches has been very good throughout the last two weeks and most computers should now be able to print.

If your computer is still unable to connect to the print queues, please restart it via the Restart option on the Start menu to ensure that recent patches have been applied.

If you still cannot print, please raise a ticket via the DTS Self-Service Portal (https://uor.topdesk.net/tas/public) as we will need to investigate why your device is not updating.

It is essential that all UoR computers are kept up to date on security patches and updates (it’s vital for your personally owned computers and devices too).  When working remotely, you should connect to the VPN periodically (once a week or more) to ensure that security patches are picked up.  As more staff return to campus, it’s possible that there will be a lot of patches to apply which could take a while to install.


Printing Update from University Windows Devices

Thank you for your patience whilst we have identified the next steps in carrying out Microsoft’s resolution.

We are pleased to confirm Microsoft have now made the vital security patches available and have provided information on other required security settings in order to resolve their printing issue.

Whilst we continue to ensure the safety of the University community, printing will only be re-enabled on devices that have the patches installed. We will be routinely running a report to check these and enabling printing for those that have done so. It is vital to ensure your device is patched.

What do you need to do?

Please take a look at this knowledge item in our self service portal

https://uor.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=85fada60215f4521acd48954c3d546e4


Please note: London Road Printing Hub is located at L16 IoE staff hotdesk room – L16 105.


Many thanks for your ongoing patience whilst our teams work incredibly hard to respond to business critical requests across the whole University, and in implementing vital workarounds. In order to closely monitor the service and minimise the risk to the University, DTS will be releasing a limited number of small-scale Printing Hubs across our University campuses.

We have been able to agree three Printing Hubs located at Whiteknights, London Road, and Greenlands campuses for urgent staff and student printing requirements. Many thanks to those who have worked with us to arrange these.

Printing will be available via PCs* located at the following locations:

  • Whiteknights Campus: 1st Floor, University Library, near the IT Service Desk Counter. Please note that all Library access must be pre-booked as per the Covid-19 Code of Conduct, and bookings can be made here: www.reading.ac.uk/booksd or via the DTS homepage. Please choose “DTS Printing” from the drop down menu.
  • London Road Campus: L16 IoE, no bookings required
  • Greenlands Campus: GRN Quiet Study Space, no bookings required

*In order to print, you will need to log into these Printing Hub PCs with your University username and password.

We are pleased to confirm that Mac and Linux printing is now available again.

Unfortunately, at this stage, due to Microsoft’s ongoing investigation into their critical vulnerability, general printing from University devices and UoR devices at home will continue to remain unavailable. This decision has not been taken lightly, and DTS continue to act to ensure the safety of our network and our University community. We hope to provide a further update to this by Wednesday afternoon at the latest.

Once again, please accept our apologies for any inconvenience this has caused during a busy period in the University calendar.


Further to yesterday’s update, we are pleased to confirm that much of the University network of PCs and devices have been patched.

Unfortunately, at this stage, due to Microsoft’s ongoing investigation into their critical vulnerability, printing from University devices and UoR devices at home will continue to remain disabled and printing will remain unavailable. This decision has not been taken lightly, and DTS continue to act to ensure the safety of our network and our University community.

We are currently undertaking remedial work to provide small-scale “printing hubs” at all three campuses for urgent staff and student printing. We will communicate further details of this tomorrow when this is confirmed.

For now, we would continue to request that any requirements for urgent printing capability, based on exceptional requirements, are escalated to the IT Service Desk citing this email. They will be able to escalate this appropriately for you. We have already taken action to support several business critical areas of the University.

Many thanks for the extraordinary patience shown. We appreciate that this will have caused major inconvenience of this during a busy period in the University calendar.


We are very pleased to confirm that Microsoft have released a patch to fix their security vulnerability in printing services, this was released late last night. This is a worldwide issue affecting all Windows devices, and we know other universities that are also affected by Microsoft’s issue.

What do you need to do?

Our teams have prioritised implementing this fix, and have been able to test and add the vital security patch to our University’s Software Center. This fix has already begun to be pushed out to all University PCs that are switched on and on the network, and these will be forced to reboot to allow the patch to work. Our technical teams are visiting PCs in the Library, teaching and learning rooms and PC labs to ensure these are up to date.

For our colleagues working on a UoR device off-campus, you will need to connect to the University’s VPN and run all software and security updates pending in the Software Center, instructions can be found on our Self Service Portal. Because of the number of connections to the VPN expected, we would recommend that you connect and run these updates at the end of your working day. Please remember to disconnect from the VPN after you have completed the updates.  

Printing

Our print servers will remain disabled at this stage, and as such you will still be unable to print until these are restarted.

Since yesterday, we have taken exceptional measures to support critical business areas, including Campus Commerce and the University Postal Services. We would ask that if you require urgent printing capability, based on exceptional legal requirements, please contact the IT Service Desk citing this email. They will be able to escalate this appropriately for you.

Many thanks for the extraordinary patience shown. We have not taken this decision lightly, and have acted to ensure the safety of our network and our University community.


Please be advised that we have taken the difficult decision to disable all printing on the University’s network, and from UoR devices printing at home. We are aware that this is a worldwide issue affecting all Windows devices, and we know that other universities are also affected.

This decision has been made due to a worldwide critical vulnerability in all printing services, and will remain in place until a fix (patching) has been released. We are expecting this patch to be made available in the next few days but there has been no timeline advised at this stage, Microsoft are working urgently on this. We will prioritise our print servers when the services has been restored.

If you require urgent printing capability, based on exceptional legal requirements, please contact the IT Service Desk citing this email. They will be able to escalate this appropriately for you. For urgent teaching and learning cases, please consider using email.

Please accept our apologies for the inconvenience this will cause. We have not taken this decision lightly, and have acted to ensure the safety of our network and our University community.