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Call Groups or Group Pick Up

You can set up a list of people who can pick up your phone if it goes unanswered. This is called call groups, or group pick up.

If you select "Call Group" in any of the incoming calling options, Teams will prompt you to set up a Call Group. This has to be made up of people in your organisation who are in Teams.

Add contacts to call group

Start typing, and Teams will suggest contacts. You can have up to 25 contacts in this list.

Ring order

You can also choose whether they all get notified at the same time (any number of contacts), or in the order in which they appear in the list (maximum of five people).

Don't forget to Save your settings.

See also:

Microsoft training link: Call forwarding call group and simultaneous ring


Setting up delegates who can answer your phone: Setting up delegates

Back to Teams settings home page: Setting up Teams