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Offer holders: confirming your place at Reading – University of Reading

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Offer holders: confirming your place at Reading

If you have a firm or insurance offer for an undergraduate course at the University of Reading, this information will guide you through the next steps in confirming your place with us, and answer some common questions.

Results 2019: what you need to know

When you have received your results (and we have received them too) you can check the status of your application through UCAS Track using your UCAS personal ID number and password. Alternatively, you can check the status of your application through our Me@Reading Applicant  portal using your Reading ID number and password.

If you are unsure whether we receive your results direct from UCAS, or whether you need to send them to us, then check the UCAS website to see which results we receive automatically. If your qualification(s) aren't on the list, you will need to scan and email them to us at

If your place is showing as unconditional on UCAS Track or our Me@Reading Applicant portal, your place at Reading is confirmed. Congratulations! We will be contacting you via email in the next few weeks to provide more information about what will happen next as you join the University of Reading. In the meantime, why not explore our Welcome pages.

If your offer is still showing as conditional, then please do not worry. We have put together some Frequently Asked Questions (FAQs) which we hope will help answer any queries you may have. However, please do feel free to contact us should you require anything further.

We have a dedicated hotline which you can use to contact us: +44 (0)118 378 8372, or you can email us on We are open 09:00-17:00 Monday to Friday, with extended opening hours  of 07:30-18:00 on A level results day, Thursday 15 August and  08:00-17:00 on Friday 16 August.

Questions about the Confirmation process

How do I know if I have a place at the University of Reading?

In the first instance, check the status of your application through UCAS Track using your UCAS personal ID number and password. You can also access your status via the Me@Reading portal (log in with your Reading ID and date of birth).

I have met or exceeded my offer conditions, what do I do next?

Congratulations! Your place is confirmed. So long as we have received your results your offer should be updated to unconditional. You do not need to do anything at this stage and we will be contacting you via email in the next few weeks to provide more information about what will happen next as you join the University of Reading. In the meantime, why not explore our welcome pages?

My place hasn't been confirmed-have you received my results?

We receive most results via UCAS. If you are unsure whether we receive your results direct from UCAS or whether you need to send them to us, then check the UCAS website to see which results we receive automatically. If your qualification has not been sent to us via UCAS,please send us a scanned copy by email to as soon as possible.

I've not met the conditions of my offer but my place is showing as confirmed on UCAS Track - is this right?

We're able to offer some flexibility if you miss your conditions, so the decision on UCAS Track is not an error. Congratulations!

What if I have not met the conditions of my offer?

Please don't worry-we will still aim to make a decision by Thursday 15 August or as soon as possible thereafter. We're able to offer some flexibility if you've missed your offer conditions, so please check UCAS Track or our Me@Reading Applicant portal in case there is a decision there.

I've been accepted by another university, but I want to come to the University of Reading. What should I do?

You can apply to Reading via Clearing. You will need to release yourself from your other university (which you can do via the 'Release into Clearing' option on UCAS Track). We have lots of helpful information about applying to Reading through Clearing across our Clearing pages.

Will you be able to give me my results?

Unfortunately we can't give out any results, so please make sure you arrange to collect these from your school or college. If you are going to be unavailable during results time, you should make alternative arrangements with your school or college to receive your results.

I'm having my exams remarked. What should I do?

Please contact us by phone on +44 (0)118 378 8372 or email us at so that we are aware of a potential change to your results. Remember to include your UCAS ID number on your email or have it to hand if you call. You'll need to submit your re-marked results by 31 August 2019.

I have been unsuccessful in securing a place. What do I do now?

We review all applications thoroughly to see if we're still able to offer a place in spite of conditions being missed, but please bear in mind that competition for places is high; unfortunately, we can't accommodate everyone. If you have extenuating circumstances that have affected your exam performance, please do get in touch with the relevant information and we will review your application. If you had already told us about any extenuating circumstances before your results were released, then we would have taken them into consideration. If the University of Reading was your firm/insurance choice, but once we received your results we were not able to confirm your place, we are unfortunately unable to consider you through Clearing for the same course. We may be able to consider you for another course, which will be looked at on a case-by-case basis when you contact us via our Clearing hotline.

I'm away on results day. Can my parent or guardian call the Confirmation hotline on my behalf?

We are bound by the General Data Protection Regulation (2016), the UK Data Protection Act (2018) and all applicable Data Protection laws to treat your application confidentially so we normally cannot discuss it with anyone else. However, you can nominate an alternative person to communicate with us on your behalf. If you'd like to nominate someone else, simply send us an email with the name and contact details of that person. Remember to include your full name and UCAS personal ID or Reading ID number.

Change of course questions

I hold an unconditional offer. Can I change my course?

You may have decided that you've chosen the wrong course and would like us to consider you for an alternative one. You will need to email us at letting us know which course you would like to change to. If there are places available we will consider you for that course and let you know whether the change has been approved or not.

I've been made an unconditional offer on a different course. What do I do now?

If you have been made an unconditional 'change of course' offer, we would advise you to consider whether the course would be something that you would be interested in studying. You can also get in contact with our Admissions Team via the Confirmation hotline on +44 (0)118 378 8372 or email us at and we'll be happy to answer any questions you may have.

How do I respond to my change of course offer?

To respond to this unconditional change of course offer, please log on and reply through UCAS Track within five days. After five days, if you've not accepted or declined our offer, UCAS will automatically decline it for you.

Deferral questions

I would like to defer my place to 2020. How do I do this?

Simply email us, including your full name and UCAS Personal ID or Reading ID number, to confirm that you would like us to defer your place until the following academic year. Please note, you will still need to meet the terms of your offer by 31 August 2019 in order to defer your place. Don't worry if you don't hear back from us right away; we're busy processing Clearing applications but will process deferrals as soon as possible.

Please be aware that we're only able to defer your application to the next year of entry (e.g. if you hold an offer for September 2019 entry, we can only defer your offer to September 2020 entry).

If for any reason you are unable to meet the conditions of your offer, you can re-apply for entry the following year through UCAS.

Accommodation questions

When will I hear about my application for accommodation?

The University will automatically confirm your place to the Accommodation team so you do not need to contact them unless you have any particular concerns. The Accommodation team are usually able to issue your room offer within five working days of your place with us becoming unconditional. The team will contact you via email (via the email address you provided on your application), so be sure to check your inbox regularly, including your spam/junk folders.

Your offer will detail the type of room and the hall that you have been allocated (e.g. a premium en-suite room in Mackinder Hall). It will also include the date that you will be invited to arrive, the cost of your accommodation, and your payment instalment dates.

The University of Reading was my insurance choice. How do I apply for accommodation?

First, you'll need to release yourself from your firm choice and select Reading as your firm choice instead on UCAS Track. Once you're firmly placed with us and your offer has been made unconditional, you're eligible to apply for accommodation. Accommodation applications for insurance candidates will open from Tuesday 20 August at 09:00. To apply, please log on to your Me@Reading Applicant from Tuesday 20 August. If you've not logged on before, your username is your eight-digit Reading ID Number and your password is your date of birth (in the format "ddmmyyyy"). Select "Accommodation" from the Actions menu at the top of the screen, which will take you to the Student Accommodation Online application system where you make an application.

Please note: a place in halls cannot be guaranteed if Reading is or was your insurance choice. The number of rooms available varies from year to year depending on the number of firm acceptances to the University. Students originally holding insurance offers should explore alternative accommodation arrangements if University accommodation is full - you'll be provided with further information and guidance if this situation arises. You can also view housing advice provided by the Reading University Students' Union.

Data Protection

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