IELTS Feedback

If you would like to provide any feedback with regard to your IELTS test experience with us then please complete the brief feedback form below. We will use the feedback collected from our test takers to further improve our test delivery. 

How to make a complaint

Test day complaints

Candidates are advised that all complaints regarding the conduct of the test must be made in person and in writing on the IELTS test day. Candidates should locate a member of IELTS venue staff to register their complaint. The candidate will be issued with the IELTS Test Day Complaint Form, which must be filled in on the test day and handed to the Test Day Supervisor. Please note your complaint will remain confidential and the IELTS test centre manager will respond to you within 3 days.

Customer Service, feedback or other complaints

If you feel that you have not received satisfactory customer service or assistance with regard to your IELTS query, application or test please use the feedback form below, or write to us via

IELTS Feedback
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Further Information

The University of Reading is an official IELTS test centre; if you are not satisfied with the outcome of your complaint, you can contact the British Council Head Office: IELTS, British Council, 10 Spring Gardens, London, SW1A 2BN

Test takers can also find further information regarding the British Council Global complaint procedure via:


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