|How can I book a room?
||In order to book a clearing room, you need to click the link provided to you on the accommodation guarantee letter/email provided by the University of Reading.
|Why does the Unite website shows that all the rooms are sold?||This is because the rooms are reserved by the University of Reading. The rooms are bookable but only by the link provided in the accommodation guarantee letter/email provided by the University of Reading.|
|How long do I have to accept my room?||Please refer to your offer letter.|
|My student loan has not yet arrived, what do I do?||If you have not yet moved in, please bring proof of your student loan dates with you upon arrival. You will still be able to move in and you will not receive any charges for non-payment before your check in date. However, we cannot guarantee that further charges will not be applied to your account after your check in date if payment is not received.|
|What are my payment options?||When you make your booking, you can choose to pay in full or by instalments using a credit card, debit card or Direct Debit. If you choose to pay in full, you will still be required to have a guarantor. Please ensure you have the cardholder's permission before using the card details for upfront payments or rent instalments.|
|How many instalments will I have? (Please list dates)||If you are a student with a permanent UK home address then you will usually have the option of paying in one, four or eight instalments. If your permanent home address is outside the UK then you have the option of one or two instalments.|
|Can I pay by bank transfer?||If you are an international customer and unable to pay by direct debit or CCRA (reoccurring card payment), it may be possible for you to pay by bank transfer. Banks may make a deduction on the amount being paid as a transfer fee – if you are paying by bank transfer, you will need to pay enough to cover both the fee and the full rent balance due.|
|Can I live with my friends?||Yes! If you would like to book a flat with a group of friends, you can arrange this by visiting our team at reception. This will depend on availability, but we will do our best to find a flat with enough rooms for you and your friends.|
|What kind of rooms do you offer?||We offer a range of both en-suites and studio flats. Please speak to our Sales and Service Team for more information about our room types.|