MWM002-Operations Management

Module Provider: Business Informatics, Systems and Accounting
Number of credits: 15 [7.5 ECTS credits]
Terms in which taught: Autumn term module
Non-modular pre-requisites:
Modules excluded:
Module version for: 2017/8

Module Convenor: Mr Nigel Spinks


Summary module description:
The module provides contemporary perspectives on delivery systems and processes though the study of operations management to consider how processes are designed in relation to the strategic objectives of an organization. Operations Management covers key concepts and theories within the areas of production operations management, service operations, process management and project management. It is designed to introduce students to the challenges facing organisations in the delivery of goods and/or services and to explore current approaches to meeting those challenges.

The Operations module is designed for practicing managers to enable them to:

• Introduce core concepts and theories within operations and process management
• Explore approaches to the design, operation and improvement of the processes and systems through which organisations deliver goods and services.
• Develop insights into the management of operations in organisations today.

Assessable learning outcomes:
By the end of the module it is expected that programme members should be able to:
• evaluate critically the applicability of module concepts to specific organisational contexts
• describe, analyse and evaluate the design of delivery systems and processes using appropriate models and frameworks
• describe, analyse and evaluate the performance of delivery systems and processes using appropriate models and frameworks
• identify opportunities to improve delivery performance and design appropriate strategies for achieving that improvement
• employ project management techniques to manage novel activity to realise benefits from process change in a complex environment
• critically reflect on their analysis and demonstrate an understanding of the implications of their recommendations and interdependencies with other disciplines

Additional outcomes:
Students will also develop team-working skills through completion of group work, as well as IT skills and presentations skills.

Outline content:
All organisations use processes to produce goods and/or services for their customers. Effective and efficient management of those processes is a vital aspect of organisational performance. The Operations Management module takes a systems approach to understanding and addressing the challenges of aligning such processes to the needs of the business, implementing them effectively and operating and improving them on an ongoing basis. The coverage is not limited to the operations function and has relevance for managing processes in any part of the organisation, whether the customers are internal or external. It also introduces core concepts in the management of processes that cross organisational boundaries as part of a supply chain.

The module integrates elements of operations management, information systems management and project management to provide a holistic treatment of the design, implementation, ongoing operation and improvement of goods and service delivery systems.

Brief description of teaching and learning methods:
The module uses a blended-learning approach, incorporating self-study, face-to-face workshop(s) and online tutor support. Key module content will be delivered in 8 half-day workshops and 1 full day for assessed presentations. These workshops comprise a mixture of content delivery, discussion in class and break-out into group sessions.

Contact hours:
  Autumn Spring Summer
Practicals classes and workshops 35
Guided independent study 115
Total hours by term 150.00
Total hours for module 150.00

Summative Assessment Methods:
Method Percentage
Written assignment including essay 70
Portfolio 10
Oral assessment and presentation 20

Other information on summative assessment:
The coursework has a weight of 100 percent of the final assessment mark, with group components contributing 30 percent of the final mark.

The individual coursework will take the form of an individual written assignment contributing 70% of the overall assessment. The student will be required to choose a theme from the module, analyse that theme using appropriate literature and support the analysis with evidence drawn from examples of the topic in practice. The individual assignment includes the student’s reflections on the module. Word count is 4000 words.

The group component of the coursework consists of two elements:

1. Group oral presentation, including peer assessment, worth 20% of the total.
2. Group portfolio, comprising infographics summarising analyses of module concepts/case studies, worth 10% of the total.

Formative assessment methods:

Penalties for late submission:

These are in accordance with the mode of study arrangements laid out in the Programme Specifications.
Penalties for late submission on this module are in accordance with the University policy. Please refer to page 5 of the Postgraduate Guide to Assessment for further information:

Length of examination:

Requirements for a pass:

Reassessment arrangements:
These are in accordance with the arrangements for resubmission laid out in the Programme Specifications.

Additional Costs (specified where applicable):
1) Required text books:
2) Specialist equipment or materials:
3) Specialist clothing, footwear or headgear:
4) Printing and binding:
5) Computers and devices with a particular specification:
6) Travel, accommodation and subsistence:

Last updated: 31 March 2017

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