MM290-Managing Operations and Processes

Module Provider: Business Informatics, Systems and Accounting
Number of credits: 20 [10 ECTS credits]
Terms in which taught: Autumn term module
Non-modular pre-requisites:
Modules excluded:
Current from: 2018/9

Module Convenor: Dr Mona Ashok


Type of module:

Summary module description:

Organisations of all kinds use operations and processes to deliver goods and services in order to create value for their customers and achieve business objectives. This module introduces students to the fundamentals of designing, operating and improving such operations and processes. It brings together insights from operations, process management and project management.


The aims of the module are to:

• Introduce core theories underpinning operations and process management

• Explore and critique relevant operations, process management and project management concepts and theories

• Develop insights into the delivery of goods and services in different organisational contexts.

Assessable learning outcomes:

On completion of the module, students should be able to:

• Explain and debate the role of operations and processes in organisations today

• Select and apply key concepts and theories from operations, process management and project management in order to design, operate and improve operations and processes

• Select and apply key concepts and theories to analyse and resolve operations and process-related problems and issues

• Critically assess selected academic and professional literature relevant to the design, management and improvement of operations and processes


Communicate information effectively in the required format regarding analysis of operations and process-related topics

Additional outcomes:

In addition the module aims to encourage development of oral and written communication skills through group-based working in seminars. Activities are designed to encourage both independent and collaborative learning skills, including reflection. Students are encouraged to develop investigative skills through the use of Web-based and other resources. 

Outline content:

Topics to be covered include:


1. Taking a process approach to delivering goods and services

2. Aligning operations and processes to business strategy

3. Designing operations and processes

4. Managing and controlling operations and processes

5. Improving operations and processes 

Global context:

The module draws on examples of practice and case studies from operations and process management around the world. 

Brief description of teaching and learning methods:

A blended teaching approach will be used with core material being covered in lectures in which class interaction will be encouraged. These will be supported by seminars which will include group-based activities on relevant topics and be linked to developing skills in applying module theories and concepts to a range of case studies. 

Contact hours:
  Autumn Spring Summer
Lectures 20
Seminars 8
Tutorials 2
Guided independent study 170
Total hours by term 198.00 2.00
Total hours for module 200.00

Summative Assessment Methods:
Method Percentage
Written exam 60
Written assignment including essay 40

Summative assessment- Examinations:

One 2-hour unseen written paper with a weight of 60% of the final assessment mark to be held during the summer term examination period. The examination will include a pre-seen case study.

Summative assessment- Coursework and in-class tests:

One 2,500 individual written assignment, submitted in Week 1 of Spring Term.

Formative assessment methods:

Formative assessment is through group work in seminars. 

Penalties for late submission:

The Module Convener will apply the following penalties for work submitted late, in accordance with the University policy.

Where the piece of work is submitted up to one calendar week after the original deadline (or any formally agreed extension to the deadline): 10% of the total marks available for the piece of work will be deducted from the mark for each working day (or part thereof) following the deadline up to a total of five working days; where the piece of work is submitted more than five working days after the original deadline (or any formally agreed extension to the deadline): a mark of zero will be recorded.

The University policy statement on penalties for late submission can be found at:

You are strongly advised to ensure that coursework is submitted by the relevant deadline. You should note that it is advisable to submit work in an unfinished state rather than to fail to submit any work.

Assessment requirements for a pass:

A weighted average mark of coursework and examination of 40%. 

Reassessment arrangements:

By examination.

Additional Costs (specified where applicable):

Estimated between £45-£51 for core text book.

Last updated: 20 April 2018


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