INMR88-Enterprise Systems

Module Provider: Business Informatics, Systems and Accounting
Number of credits: 20 [10 ECTS credits]
Terms in which taught: Spring term module
Non-modular pre-requisites:
Modules excluded:
Current from: 2020/1

Module Convenor: Dr Stephen Gulliver


Type of module:

Summary module description:

Enterprise Systems reinforce the efficiency and productivity of businesses; however, IS implementation failure-rates remains high. This module helps students to understand the issues involved in Enterprise Systems implementation, thus helping them to manage risk and maximise the chance of success. 


Enterprise Systems (i.e. ERP, CRM, SCM and KMS) are used to reinforce the efficiency and productivity of businesses, however implementation failure-rates remain high. This module helps students to understand the organisational and business impact of using Enterprise Systems, the potential role of Enterprise Systems in organisational transformation and change and highlights the benefit and risk aspects involved in enterprise systems implementation. By understanding success and failure factors, students should gain an appreciation of how to manage risk, thus maximising the chance of success.? 

Assessable learning outcomes:

At the end of the Module students should be able to: 

  • Understand the role of Enterprise System solutions (from both academic and commercial perspectives).

  • Build a critical awareness concerning impact of Enterprise Systems, with an ability to discuss issues concerning implementation planning, CRM alignment, supply chain and knowledge management.

  • Map Enterprise Systems functionality to business needs.

  • Appreciation of Enterprise Systems implementation methodologies, showing a critical awareness of contextual limitations.
  • Develop consultation skills, e.g. business analysis, solution development, and team presentations.

  • Understand human factors impacting project develop and identify an awareness of ethical concerns involved in Enterprise development.

Additional outcomes:

At the end of the Module students should benefit from: 

  • Improved analytical and evaluation skills.

  • Improved commercial solution awareness. 

  • Heightened general business awareness. 

Outline content:

  • Strategy alignment. 

  • Business processes mapping and modelling.

  • Introduction to CRM, ERP, SCM, KMS.

  • Enterprise Systems selection - business and software systems perspective.

  • Techniques for Enterprise Systems implementation.

  • Risk / Failure issues.

  • Integration issues in e-business networks.

Global context:

Discussion concerning cultural impact of ‘best practise process’, and consideration of national, business, and individual culture, are all covered. Expansion of issues are personalised within seminar sessions. 

Brief description of teaching and learning methods:

Lectures provide the base material and use numerous case studies. This module has a strong use of practical business examples taken from real life cases. Coursework feed-forward support and additional tutorials are provided to students to support preparation for assessment points. 

Contact hours:
  Autumn Spring Summer
Lectures 20
Seminars 10
Guided independent study:      
    Wider reading (independent) 40
    Wider reading (directed) 10
    Advance preparation for classes 10
    Preparation for presentations 25
    Preparation for seminars 5
    Essay preparation 70
    Reflection 10
Total hours by term 0 200 0
Total hours for module 200

Summative Assessment Methods:
Method Percentage
Written assignment including essay 90
Oral assessment and presentation 10

Summative assessment- Examinations:

Summative assessment- Coursework and in-class tests:

Assessment (worth 90%) due on week 35 in Summer term. A report of 6,000 words (excluding tables and diagrams) which contains: 

  • Feasibility discussion concerning Enterprise Systems use (in context of the case example).

  • Discussion and justification of vendor selection (in context of the case example).

  • Collected commercial material - pptx. (commercial presentation – criteria) and summary slide / Poster. 

Formative assessment methods:

In class, and sessional, informal testing, discussion, and presentation will provide students with an opportunity to affirm learning and ask questions about lecture content. Lectures have been designed to fit around the supporting text. 

Assessment will be by coursework only. 

  • A report of 6000 words (excluding tables and diagrams) is required containing: 

  • Feasibility discussion concerning Enterprise Systems use (in context of the case example); 

  • Discussion and justification of vendor selection (in context of the case example); 

  • Collected commercial material – pptx slides from vendor presentation and a summary slide. 

Penalties for late submission:

Penalties for late submission of course work will be in accordance with University policy.

Assessment requirements for a pass:


Reassessment arrangements:

Students will be required to obtain a mark of 50% overall based on the resubmitted coursework. 

Additional Costs (specified where applicable):

Cost Amount
1. Required text books £50.00


Last updated: 25 September 2020


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