INMR88-Enterprise Systems

Module Provider: Business Informatics, Systems and Accounting
Number of credits: 20 [10 ECTS credits]
Terms in which taught: Spring term module
Non-modular pre-requisites:
Modules excluded:
Current from: 2018/9

Module Convenor: Dr Stephen Gulliver


Type of module:

Summary module description:

Enterprise Systems reinforce the efficiency and productivity of businesses, however the implementation failure-rates remains high. This module helps students to understand the issues involved in Enterprise Systems implementation, thus helping them to manage risk and maximise the chance of success.


Enterprise Systems (i.e. ERP, CRM, SCM and KMS) are used to reinforce the efficiency and productivity of businesses, however implementation failure-rates remains high. This module helps students to understand the organisational and business impact of using Enterprise Systems, the potential role of Enterprise Systems in organisational transformation and change, and highlights the benefit and risk aspects involved in systems implementation. By understanding success and failure factors, students should gain an appreciation of how to manage risk, thus maximising the chance of success.

Assessable learning outcomes:

•     Understand the functional role of Enterprise System solutions.

•     Appreciating the impact of Enterprise Systems on managing external relations with suppliers, outsourcers, and customers;

•     Understand business processes mapping and modelling in context of Enterprise Systems implementation;

•     Consider the business benefit of integrating business functions: planning, manufacturing, sales, finance and marketing;

•     Appreciation of Enterprise Systems implementation methodologies;

•     Understanding the business conflict of reengineering, and customisation;

•     Understand business risk factors, and how such risks can be minimised.

Additional outcomes:

Outline content:

•     Strategy alignment 

•     Business processes mapping and modelling 

•     Introduction to CRM, ERP, SCM, KMS 

•     Enterprise Systems selection - business and software systems perspective 

•     Techniques for Enterprise Systems implementation 

•     Risk / Failure issues 

•     Integration issues in e-business networks. 

Brief description of teaching and learning methods:

A range of teaching and learning methods will be employed, but will focus largely on lectures, in class practical, group work and independent supported learning.

Contact hours:
  Autumn Spring Summer
Lectures 18
Seminars 4
Tutorials 2
Project Supervision 2
Practicals classes and workshops 4
Guided independent study 170
Total hours by term 200.00
Total hours for module 200.00

Summative Assessment Methods:
Method Percentage
Written assignment including essay 90
Oral assessment and presentation 10

Summative assessment- Examinations:

Summative assessment- Coursework and in-class tests:

Assessment (worth 90%) due on week 33 in Easter vacation. A report of 6000 words (excluding tables and diagrams) which contains:

  • Feasibility discussion concerning Enterprise Systems use (in context of the case example)

  • Collected commercial material - pptx. (commercial presentation – criteria) and summary slide / Poster

  • Discussion and justification of vendor selection (in context of the case example)

Formative assessment methods:

A group presentation (worth 10%) will occur in the last week of term (week 11).

Penalties for late submission:

Penalties for late submission of course work will be in accordance with University policy.

Assessment requirements for a pass:

Students will be required to obtain a mark of 50% overall based on the coursework. 

Reassessment arrangements:
Reassessment will be by resubmission of coursework.

Additional Costs (specified where applicable):

1) Required text books: Optional 2) Specialist equipment or materials: 3) Specialist clothing, footwear or headgear: 4) Printing and binding: 5) Computers and devices with a particular specification: 6) Travel, accommodation and subsistence:

Last updated: 20 April 2018


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