INMG88-Enterprise Systems

Module Provider: Business Informatics, Systems and Accounting
Number of credits: 20 [10 ECTS credits]
Terms in which taught: Spring term module
Non-modular pre-requisites:
Modules excluded:
Module version for: 2017/8

Module Convenor: Dr Stephen Gulliver


Summary module description:

This module is delivered at University of Ghana Business School.

The ‘Enterprise Systems’ module introduces students to integrated enterprise information systems deployment, and theoretically introduces the reasoning behind ERP, CRM, SCM and KMS systems implementation. The implementation lifecycle is introduced and systems failure factors are critically discussed to support students in appreciation of risk management.


Enterprise Systems (i.e. ERP, CRM, SCM and KMS) are implemented to reinforce the integration, efficiency and productivity of businesses, however implementation failure-rates remains worryingly high. This module aims to help students understand: what is meant by information systems (IS), and how systems scope limits functional business activity; the potential organisational and business impact of using Enterprise Systems; the potential role of Enterprise Systems in organisational transformation and change; and the benefit and risk aspects involved in systems implementation. By understanding IS success and failure factors, in context of Enterprise System implementation, students gain an appreciation of how to manage risk, thus maximising the chance of success. 

Assessable learning outcomes:
• Understand the functional role of Enterprise System solutions.
• Appreciating the impact of Enterprise Systems on managing external relations with suppliers, outsourcers, and customers;
• Understand business processes mapping and modelling in context of Enterprise Systems implementation;
• Consider the business benefit of integrating business functions: planning, manufacturing, sales, finance and marketing;
• Appreciation of Enterprise Systems implementation methodologies;
• Understanding the business conflict of reengineering, and customisation;
• Understand business risk factors, and how such risks can be minimised.

Additional outcomes:

Outline content:
• Strategy alignment
• Business processes mapping and modelling
• Introduction to CRM, ERP, SCM, KMS
• Enterprise Systems selection - business and software systems perspective
• Techniques for Enterprise Systems implementation
• Risk / Failure issues
• Integration issues in e-business networks.

Brief description of teaching and learning methods:

A range of teaching and learning methods will be employed, but will focus largely on lectures, in class practical, group work, presentations, and independent supported learning.

Contact hours:
  Autumn Spring Summer
Lectures 20
Seminars 6
Project Supervision 2
Practicals classes and workshops 4
Guided independent study 168
Total hours by term 200.00
Total hours for module 200.00

Summative Assessment Methods:
Method Percentage
Written assignment including essay 100

Other information on summative assessment:


Formative assessment methods:

- work which provides opportunities to improve performance (e.g. through feedback provided) but which does not necessarily always contribute towards the overall module mark:

In class informal testing, discussion, and presentation will provide students with an opportunity to affirm learning and ask questions about lecture content. Lectures have been designed to fit around the supporting text.

Assessment will be by coursework only.

A report of 6000 words (excluding tables and diagrams) is required containing:

  • Feasibility discussion concerning Enterprise Systems use (in context of the case example);

  • Discussion and justification of vendor selection (in context of the case example);

  • Collected commercial material – pptx slides from vendor presentation and a summary slide.

Penalties for late submission:
Penalties for late submission on this module are in accordance with the University policy. Please refer to page 5 of the Postgraduate Guide to Assessment for further information:

Length of examination:

Requirements for a pass:
Students will be required to obtain a mark of 50% overall based on the coursework.

Performance criteria:

Pass criteria - To pass this module, students must demonstrate their overall knowledge, understanding and perception of the basic concepts and principles of Enterprise Systems.

Merit criteria – To achieve a merit, student must demonstrate their ability to understand and apply the knowledge concerning Enterprise Systems to specific business cases.

Distinction criteria - To achieve a distinction, students must exhibit original thinking and critical-analysis concerning Enterprise Systems use in a range of business cases.

Reassessment arrangements:
Reassessment will be by resubmission of coursework.

Additional Costs (specified where applicable):
1) Required text books:
2) Specialist equipment or materials:
3) Specialist clothing, footwear or headgear:
4) Printing and binding:
5) Computers and devices with a particular specification:
6) Travel, accommodation and subsistence:

Last updated: 31 March 2017

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