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Requesting items from Store & Closed Access – University of Reading

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Requesting items from Store & Closed Access

Some items are kept in areas not accessible to Library users or members of the public. Such material will have the location on the Enterprise catalogue "Off-site Store - available on request" or "In Closed Access - available on request". Requests should be made in advance of a visit, just specify the dates you want the item when you fill in the Request form.

Anyone can request items from these locations, including non-members.

Off-site Store items

Making requests

Collection times and availability

  • Requests are collected from the Off-site Store on Monday and Thursday each week. (The cut-off time for requests on collection days is 08:30).
  • Email notification will be sent when your item is available; this will tell you where to collect it from.
  • Items which can be borrowed will be available from the Hold shelves in Course Collection located on the Ground Floor of URS.  These items can be collected throughout URS opening hours.
  • Non-loan items can be collected from the Ground Floor Information Desk in the URS Building. These items are available for consultation during staffed hours only.
  • If you are unable to collect your item yourself it is possible for someone to collect it on your behalf - please supply them with your Campus/Library Card and a letter or email authorising them to collect your item.

Closed Access items

Making requests

  • When you find the item on Enterprise, click on the "Request Closed Access or Store Items" link on the right-hand-side of the display and fill in the details - see Requesting items from closed access collections using Enterprise or watch our video for detailed help. Requests should be made in advance of a visit, just specify the dates you want the item when you fill in the Request form.  
  • We can collect a maximum of five items for you each day.

Collection times and availability

  • Requests can be made until 10:30 Monday-Friday.
  • Email notification will be sent when your item is available; this will tell you where to collect it from.
  • Items which can be borrowed will be available from the Hold shelves in Course Collection located on the Ground Floor of URS. These items are available for collection throughout URS opening hours.
  • Non-loan items can be collected from the Ground Floor Information Desk in the URS Building. These items are available for consultation during staffed hours only.
  • If you are unable to collect your item yourself it is possible for someone to collect it on your behalf - please supply them with your Campus/Library Card and a letter or email authorising them to collect your item.

 

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