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Advice on remote working from DTS

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Many thanks for your patience whilst the DTS teams have worked hard to get all areas of the University set up to work, study, teach and research remotely over the last week. This has been an incredibly busy period for our whole community and we are grateful for your ongoing support.

In order to assist you in working remotely, we have pooled our guidance and advice into several areas and we wanted to share these with you:

  • Remote Working webpage - Our DTS communications team have worked round the clock to gather as much of our Remote Working information on to one handy webpage for your reference. This includes advice on when you might need the VPN and how you might access specialist systems. This page also links to the Working from Home policies and guidelines which we would recommend taking a moment to read over.
  • Most services can be accessed without using VPN. You can check if you need this on the remote working webpages. When you open the 'Pulse Secure' app on your laptop/computer, please choose to connect to the option marked 'UoR Staff VPN' instead of 'UoR Legacy VPN'. This option has more capacity and will help you access the tools/folders you need to access
  • Our IT Self Service Portal - We have created an area within our IT Self Service Portal for you to access all of the relevant information and forms regarding Remote Working called "Coronavirus and Remote Working Information". This also includes advice about remote working, and University webpages. Our Self Service Portal is available 24/7 and we would always recommend logging any queries or faults via this route if not urgent. You can also use the service to access our help and guidance pages and check the status of your existing tickets. (UoR login required)
  • For quick updates and information, as well as hints and tips, please consider following DTS on Twitter - @UniRdg_IT
  • Our IT Service Desk are set up and working remotely, and able to use our remote tools to access your devices at home to provide you with support. Our phone lines remain busy and we would ask if your request isn't urgent, please log via the IT Self Service Portal or by emailing dts@reading.ac.uk

The above information is not exhaustive but we hope provides some signposting. Please do share this with those who might find it useful.

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