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MyID site offline 26-29 March for upgrade

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The MyID site will be offline from 6.00 pm on 26 March until 5.00 pm on 29 March for an essential upgrade. The upgrade will improve the user interface and provide the base for additional functionality going forward. All MyID services will be affected during this time.

This means: 

  • No new employee or student user accounts can be created during the upgrade period. However, new starters added to Trent or RISIS during the downtime will receive their accounts after the upgrade is complete.
  • Outstanding requests submitted through MyID must be approved before 6 o’clock on the 26th March. This includes requests for new external user accounts, as well as account extensions for staff, external contractors and students. Any requests that have not been approved by this time will need to be resubmitted after the upgrade. However, the MyID team will contact you if you are affected.
  • The underlying format of all dates on the MyId forms has changed, which means that if the default date and location format on your computer are not set to English (United Kingdom) the dates will display and be processed in an American mm/dd/yyyy format.  The IT Service Desk will be able to assist with correcting this if required.

The user interface you use when on MyID has been improved, allowing Managers and Approvers easier access to relevant information and making it easier to navigate.

New User guides will be available on the IT Knowledge base after the upgrade explaining the changes in more detail. Please call IT Service Desk if there is an urgent query.


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