Directory
The Directory contains many useful contacts and details of services that are available to support both you and your students. Use the links on the left hand sub-menu to find out more.
Security 
- General Enquiries (0118) 378 7799
- Emergencies only (0118) 378 6300
- Security Services Manager (0118) 378 6967
- Police 999 (0-999 from an internal University telephone)
- www.reading.ac.uk/Security
Medical Practice
In case of emergency, immediate advice is available by calling 0118 987 4551 at any time. We will arrange to see emergencies at any time between 8.00am and 6.30pm on weekdays. Outside of those times your call is automatically transferred to WestCall, the out-of-hours service.
In the case of a crisis relating to mental health problems, the Urgent Care Team can be contacted on 0300 365 0300.
Duty Hall staff
All Halls have a system under which one senior member of staff is always available in an emergency within a reasonable time. Outside Office hours University Security is normally the first line of contact. Arrangements may differ slightly from one Hall to another and are made clear to students. Tutors should encourage students to make sure they are aware of the practice in their own Hall. Campus Security can usually provide helpful advice to Tutors and students about out-of-hours emergency cover. Tutors are also expected to keep Wardens informed of major problems. It is usually possible for a Warden to be contacted through the Hall office at short notice.
Student and Academic Services Directorate
The Student and Academic Services Directorate can often help by providing additional information about a student in an emergency and can also advise on procedures to be followed and outside bodies which can help. Tutors should contact the Helpdesk in the Student Services Centre via the RISISweb portal for help with undergraduates. For information about postgraduates Tutors should contact the Sub-Dean of the relevant faculty.
Death of a student
In the event of the death of a student, there are agreed University procedures as set out in the following guide to policy and procedures for teaching and learning.
It is essential that the University responds in a sensitive and appropriate way to avoid unnecessary further distress to those close to the student.
Counselling and Wellbeing and the Chaplaincy are available to offer support. The Tutor may wish to talk to someone about how the death of the tutee has affected them or other students affected by the death may need support. In a case of suicide, leaflets are available on request from Counselling and Wellbeing or the Chaplaincy.
Tutors should also be aware of other sources of support, for example, the Samaritans (tel: 08457 909 090), or CRUSE (Bereavement support, tel: 0870 167 1677).