Skip to main content

Unified Communications – University of Reading

Show access keys

Unified Communications

What are we doing ?

The Unified Communications project is replacing the existing telephone equipment with Microsoft Teams.  Teams can be used either with a headset plugged into your computer, on a phone, or via an app on your mobile.

During the Autumn Term we shall be running sessions to familiarise people with Teams and the chosen equipment, and then asking for your requirements.


  • Awareness sessions and requirements gathering - Autumn Term 2019
  • Removal of Skype for Business  - end Autumn Term 2019
  • Headsets and handsets given out - Spring Term 2020
  • Migrate all users and collect old equipment - Summer Term 2020

This is for everybody who uses the university telephone system, i.e. everyone with a computer account on the Whiteknights, London Road, Greenlands and Malaysia campuses. 

What do you want to do?

Book a familiarisation session: (to come)

Complete the requirements form: (to come)




Download guides

Headset Quick Start Guide - Headset Quick Start Guide (PDF)

Phone Quick Start Guide (to come)

Microsoft Teams: Quick Reference Guide - Teams User Interface (PDF)

Teams overview - Chat, Calls and Meetings - Communication introduction (PPS)

Teams walkthrough - How to make a call (PowerPoint)

Teams walkthrough - Managing Meetings (PowerPoint) 

Useful links

Download Teams:

Microsoft Teams training and videos: Microsoft Teams Help Centre

Five minute video showing you Teams: Microsoft Teams demo  


Email us at Unified Communications Project Team or contact us via the IT Service Desk


Getting started with Teams:  Teams Quick Start Guide

project blog

Find us on "Working with Teams", channel "Updates and News".

Updates and News

Need help?

Email us:  Unified Communications Project Team

Contact us via the IT Service Desk

We use Javascript to improve your experience on, but it looks like yours is turned off. Everything will still work, but it is even more beautiful with Javascript in action. Find out more about why and how to turn it back on here.
We also use cookies to improve your time on the site, for more information please see our cookie policy.

Back to top