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Help with IT – University of Reading

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Help with IT

The IT Service Desk is the first point of contact for all fault reports and service requests.

IT support is available via the IT Self Service Portal , by calling 6262 from any internal phone (0118 378 6262 from your mobile or off site) or by emailing it@reading.ac.uk.  You can also visit the IT Service Desk on the first floor of the library.

All faults and requests are logged on our IT Service Management System (TOPdesk), the customer is then issued with a ticket number. All tickets are read within one working day, and a priority allocated. Highest priority is given to faults with core/live systems, including technology used in teaching. Many tickets are passed to other teams in IT once initial details have been taken.

If you need to check the progress of an enquiry, please log into the IT Self Service Portal where you can see any status updates or contact IT and quote your ticket number.

Answers to many common questions and detailed self-help documents can be found via the Search facility on the IT Home Page

Contact details:

 

Service desk opening hours

Telephone Support

  • Monday to Friday

08:00 - 18:00

 

Library
Term time:

  • Monday to Friday

08:00 - 18:00

  • Weekend

11:00 - 17:00

 

Vacation time:

  • Monday to Friday

09:00 - 17:00

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