Help with IT
ITS Help is the first point of contact for all fault reports, service requests, and training bookings.
ITS Help has a call centre and email help is available. There is a service counters in the Main Library, Whiteknights. Contact with ITS Help is not charged, but advice is limited to 10 mins in the first instance.
All faults and requests are logged on a 'ticket' system, and the customer is issued a ticket number. All tickets are read within one working day, and a priority allocated. Highest priority is given to faults with core, live systems, including technology used in teaching. Many tickets are passed to another team in ITS once initial details have been taken.
If you need to check the progress of an enquiry, please contact ITS-Help and quote your ticket number.
Answers to many common questions and detailed self-help documents can be found via the Search facility on the IT Services - Internal Home Page.
Contact ITS Help by email, web or telephone:
Telephone:
ITS Help 0118 378 6262, 6262 via internal phone
Monday to Friday 08:30-19:00 (18:00 in vacation). Answering machine all other times
Details about Term & Closure Dates can be found here http://www.reading.ac.uk/Study/study-termdates.aspx