Current students

Looking for accommodation?

If you are a current student looking for accommodation there are a number of options available:

Halls accommodation for Returners - click here for more information

Private accommodation:

• Living off campus in private accommodation
• Living Out Guide (PDF-582KB)
• Private Property search in assocation with Studentpad 

Host family accommodation

If you prefer to live in a family environment you may wish to arrange accommodation with a local host family which has been visited and approved by Accommodation staff. If you are interested in a host family please contact Jenny Artivich in the Student Services Centre Advisory Team (j.r.artivich@reading.ac.uk).

Currently living in Halls?

Halls Handbooks

Each Hall has its own Handbook which includes details about living in that Hall, important health and safety information, welfare advice and rules.

• Lakeside Group Handbook 2011-12 (PDF-280KB) - for Bulmershe Hall and Wessex Hall residents
• Northcourt Group Handbook 2011-12(PDF-280KB) - for St Patrick's Hall, Sherfield Hall and Sibly Hall residents
• Benyon Hall Handbook 2011-12 (PDF-381KB) - for Benyon Hall residents (formerly Reading Student village)
• Park Group Handbook 2011-12(PDF-313KB) - for Mackinder Hall, Stenton Hall and Windsor Hall residents 
• Redlands Group Handbook 2011-12 (PDF-280KB) - for Wantage Hall residents
• St George's Hall Handbook 2011-12 (PDF-381KB) - for St George's Hall residents 
• Off-site Housing Handbook 2011-12 (PDF-1.5MB) - for Off-site Housing residents

As a Halls resident you are also bound by the Code of Behaviour for those Residing in University Accommodation (PDF-104KB).

UUK Code of Practice

The University is affliated to the Universities UK/SCOP Code of Practice for the Management of Student Housing. The Code covers health and safety, maintenance and repair, environmental quality, landlord and tenant relationship, student welfare, guidance on communal living, disciplinary procedures and the administration of, and compliance with, the Code. Copies of the code are available to students via www.universitiesuk.ac.uk.

*Please note that Benyon Hall is currently not covered by the UUK Code of Practice.

Complaints Procedure

Please refer to the Complaints section of the Halls Handbooks for the procedure if you need to make a complaint about a residential service. The target timescales for dealing with a complaint made regarding a University Hall are as follows:

• Initial response time to acknowledge complaint - 2 working days
• Response time at each stage of the Complaints Procedure - 10 working days

*If it is not possible to achieve full resolution within 10 working days then the student concerned will be updated on the progress and given an expected response date.

Maintenance

If you have a maintenance issue in your Hall study bedroom, kitchen or bathroom please follow the procedure for reporting this as outlined in your Hall Handbook (see above).

The Maintenance Services department has set response times that it works towards for resolving maintenance issues:

Priority 1 - emergencies

• Response time within 4 hours from issue being reported
• Completion time within 28 hours from issue being reported

Priority 2 - Urgent

• Response time within 2 working days from issue being reported
• Completion time within 4 working days from issue being reported

Priority 3 - Non-urgent

• Response time within 7 working days from issue being reported
• Completion time within 14 working days from issue being reported

Grounds - Snow clearing and gritting

During freezing weather the Grounds Maintenance team will grit roads and footpaths to Halls. All roads will be treated before 12.00 noon.