Reception Feedback

As part of the customer-focused E&F department, the reception team strive to provide a good standard of welcome and service.

Our customer promise is to provide the best possible service to our customers. To do this we will:

  • Provide a high quality, professional service
  • Handle all enquiries promptly and efficiently
  • Continuously evaluate our performance, to ensure feedback from customers can inform our activities
  • Commit to resolving customer complaints quickly and effectively.

In order to assess the quality of the welcome and service provided, we would be grateful if you would take a few minutes complete the following questionnaire. All comments will be investigated and acted upon promptly. Thank you for your time.

If you would like to make a further complaint please see our Complaints Process

If you wish to report a problem or fault, please contact us on: email:          csadmin@reading.ac.uk or Tel: 0118 378 8047

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