How are we doing?

Performance Management

The Business Services team is focused on providing the best possible service to our customers and to this end we have being compiling performance data over a number of years to indicate how well we are performing in meeting this goal.

The documents below detail some of the indicators we use to gauge our performance. If you have any questions or would like to see additional information please feel free to contact us at            fm-help@reading.ac.uk.

Performance Documentation 

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Our Values

Customer Service Excellence

Responsiveness

Consistency

Team Work

 

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