Estates & Facilities Help Desk

Estates & Facilities Help Desk provides a single point of contact through which problems can be recorded and prioritised on a consistant basis.  

How to report a problem


University Staff Only - Click here to report a E&F problem

External Users - Click here to report a E&F problem

For emergencies call:

Normal office hours - please call Help Desk on ext 7000 (internal) or 0118 378 7000 (external)

Out of hours - please call Security on 7799 (internal) or 0118 378 7799 (external)


By phone:

Internal: Extension 7000 or External: +44 (0)118 378 7000

Help Desk operates between 08:00 - 16:30 on week days. There is an answer phone service outside of these hours.

By email:

You can email the Help Desk at This link should not be used for emergencies. 



Help Desk services

The Business Services Department provides Help Desk services to the following departments:

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