FAQs

Feedback

Q) How can I give feedback about my experience of working with DPS during my current job or following a recent job?
A) DPS are committed to improving our service. If you have specific feedback, good or bad, please email Darren Lewis d.j.lewis@reading.ac.uk.

Q) Can I have a 'Lessons Learned Meeting' at the end of my job?
A) We would be delighted to discuss ways in which University teams can help each other to:

• repeat successes – if we can express concretely what went well, and why.
• consider what may have gone wrong and why, and make sure there is a way to transfer related recommendations forward.

Please email James Lloyd j.c.lloyd@reading.ac.uk or Darren Lewis d.j.lewis@reading.ac.uk to arrange a meeting.

Visual identity

Q) How can I produce documents within the University of Reading visual identity, and who do I contact for help?
A) Please see www.reading.ac.uk/dps/stafftemplates

Q) Where can I find the University fonts and information about their usage?
A) Please see www.reading.ac.uk/dps/visualidentity/fonts

Q) Can I produce my own documents using Microsoft Office templates and where can I download them?
A) Please see www.reading.ac.uk/dps/stafftemplates

Q) How do I use the University device and where can I download it?
A) The University device is embedded in our Microsoft Office templates, which can be downloaded at www.reading.ac.uk/dps/stafftemplates. For co-branding or endorsement situations where you need to send the device to external organisations for use in print or on the web, email dps@reading.ac.uk with a brief outline of the project and the email address of your external contact, and we will send a package of devices and guidelines on your behalf.

Maps

Q) Are there a range of maps for different campuses?
A) A range of maps for different campuses in black and white or colour can be downloaded here.
If you would like a customised map for a particular event or to direct people to a particlar building, please contact DPS on dps@reading.ac.uk

Services

Q) Do DPS produce posters to publicise a seminar, lecture or event?
A) Please visit www.reading.ac.uk/dps/design/examples

Turnaround

Q) How quickly can DPS do my job?
A) That depends on the job. Please contact us using the 'Start a new job' form or call 8085 to discuss your specific requirements. We will do all we can to help, but reserve the right to advise you of impossible deadlines.