IELTS test day procedures
Arriving at the Test Centre
Please allow yourself plenty of time for travelling and arrive at the test centre at least one hour before the test is due to start. Maps of the University Campuses, details for public transport and travel directions are available here: University Maps
Registration for the test will close 30 minutes before the test begins. If you arrive after this time you will not be allowed to sit the test and you will not receive a refund of the test fee.
If you are unable to attend on the test day due to illness or some other unforeseen event please contact the IELTS Administrator as soon as possible. You may apply for your test to be rescheduled but you must complete a form and supply appropriate supporting documentation within five days following the test date. Rescheduling is at the discretion of the IELTS Administrator.
You must bring your ID document with you on the test day(s). This should be the document that you supplied when you registered for the test. You will not be allowed to sit the test without it!
You will be asked to leave all personal possessions except your ID document in our secure storage room. You will be asked to remove all outdoor clothing and to demonstrate that any pockets in your clothes are empty. You may take a clear plastic water bottle into the test room, but there must be no labels or text on the bottle. No mobile phones or any other electronic device may be taken in to the test room.
Your identity will be checked at registration against your documents. Your photograph will be taken on the test day and this will be the photograph that appears on your Test Report Form (TRF). For additional security, your finger will be scanned and your identity and finger scan will be checked every time you enter or leave a test room.
During the test
You will be shown to your desk which will have your personal desk label attached. You should place your ID document on the floor under your desk. Your identity will be checked by the invigilators during the test. Possession of a mobile phone or any other electronic device in the test room will constitute cheating and you will be expelled from the test room.
No papers may be brought into the test room or removed from it, other than your ID documentation. You must remain seated in the test room until all papers have been collected and counted.
If you feel that you have been disadvantaged during the test, or if you wish to make a complaint against the test centre you must do so on the day of the test. Compaint forms can be requested from the test day staff and must be completed and returned on the day.
Receiving your results
You will receive a Test Report Form (TRF) which reports a score for each of the four skills (listening, reading, writing and speaking), as well as an overall band score. The TRF will be sent to the address supplied on your application form.
Results are normally issued 13 days after the test. In some cases results may be withheld for internal verification purposes. In this case you will be informed as soon as the test centre is made aware of this and given a revised date when your results will be issued.
You may sign up to the IELTS candidate area and you will be able to view your results from the midnight on the 13th day after the test. Test results cannot be given by email or over the telephone.
You will receive only one copy of your TRF. It is important that you keep this safe as replacements cannot be issued. We will send copies of your TRF to recognising organisations which you may nominate on your application form. Your TRF is valid for two years only.
If you are unhappy with your test result, you can apply for a re-mark. You must apply no later than six weeks after the test date. There is a fee of £60 for this service which will be refunded if your score on any component is increased. Enquiries on results take six to eight weeks to complete.